Devante Dickerson
Grand Prairie,TX
Summary
Experienced Customer Service Representative skilled in oral and written communication, active listening, and analytical problem-solving. Utilizes service-oriented behaviors, understands customer desires, and provides customized solutions to foster loyalty.
Overview
3
3
years of professional experience
Work History
Millwork Specialist
The Home Depot Inc
03.2023 - Current
- Designed innovative millwork solutions that incorporated cutting-edge technology, elevating the overall aesthetic of clients'' spaces.
- Enhanced customer satisfaction by providing expert consultation on millwork design and product selection.
- Established strong relationships with suppliers and vendors, securing favorable pricing on materials while maintaining high-quality standards.
- Contributed to business growth by generating leads through networking events and referrals from satisfied customers.
- Managed incoming calls from customers regarding any products that were needed. As well as managed customers desires with any door, window or garage designs.
Bartender/Server
TGIFridays
10.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Supported needs of 10 to 50 - people per night with drinks and food.
Canvasser/Field Marketer
Momentum Solar
05.2022 - 09.2022
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Collaborated with fellow team members to ensure consistent messaging and seamless coordination of canvassing activities across neighborhoods.
- Went to over 150 doors over 3-6 miles daily to educate and sign up potential voters.
Lead CSR/Assistant Manager
Circle K Stores
06.2021 - 01.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
- Implemented feedback from customers to improve processes and enhance overall user experience.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
Education
High School Diploma -
Lancaster High School
Lancaster, TX01.2014
Skills
- Paperwork Processing
- Quote Preparation
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Team motivation
- Product and service knowledge
- Customer Relations
- Money Handling
- Forklift Operator Certification
- Loading and unloading
- Warehouse Safety
Timeline
Millwork Specialist
The Home Depot Inc
03.2023 - Current
Bartender/Server
TGIFridays
10.2022 - 02.2023
Canvasser/Field Marketer
Momentum Solar
05.2022 - 09.2022
Lead CSR/Assistant Manager
Circle K Stores
06.2021 - 01.2022
High School Diploma -
Lancaster High School
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