Eddy Rodriguez
Pembroke Pines,FL
Summary
Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in [Skill] and [Skill]. Looking for new position where career spanning [Number] years can be used to help bring greater success to exciting company.
Overview
8
8
years of professional experience
Work History
Service Advisor
Miami Lakes Auto Mall
11.2021 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using [Skill] to provide effective resolution.
Service Advisor
Rick Case Automotive Group
10.2015 - 11.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using [Skill] to provide effective resolution.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
Customer Service
Publix Super Market
11.2014 - 07.2015
Education
High School Diploma -
West Broward High School
Pembroke Pines, FL06.2015
Skills
- Call Documentation
- Progress Reporting
- Service Recommendations
- Customer Retention Strategies
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Performance Goals
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Advisor
Miami Lakes Auto Mall
11.2021 - Current
Service Advisor
Rick Case Automotive Group
10.2015 - 11.2021
Customer Service
Publix Super Market
11.2014 - 07.2015
High School Diploma -
West Broward High School
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