Eddylee Reyes
New York,NY
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Hudson Hill Center for Rehabilitation and Nursing
07.2021 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for 8 to 10 patients unable to self-care, and assisted those with limited mobility in completing tasks.
Dental Receptionist
Let's Smile Dental
01.2019 - 05.2021
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Completed 20 administrative patient intakes with case histories, insurance information and mandated forms.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Registered and verified patient records before triage with most up-to-date information.
Medical Receptionist
Third Avenue Pediatrics Care: Ghooi Ashok MD
11.2017 - 12.2019
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing 25 to 30 calls daily to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Associate of Science - Nursing
Hostos Community College
The Bronx, NY2026
Certification -
Nexus
Nexus Medical Training Center07.2024
High School Diploma -
Vanguard Highschool
New York, NY06.2020
Skills
- Basic Life Support
- Documentation
- Personal Hygiene Assistance
- Patient Monitoring
- Feeding Assistance
- Safety Protocols
- Organizational standards
- Room preparation
- Scheduling
- Verbal and written communication
- Behavioral Management
- Certified in CPR/AED
Certification
- CNA - Certified Nursing Assistant
- AHA Heartsaver
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Assistant
Hudson Hill Center for Rehabilitation and Nursing
07.2021 - Current
Dental Receptionist
Let's Smile Dental
01.2019 - 05.2021
Medical Receptionist
Third Avenue Pediatrics Care: Ghooi Ashok MD
11.2017 - 12.2019
Associate of Science - Nursing
Hostos Community College
Certification -
Nexus
High School Diploma -
Vanguard Highschool
- CNA - Certified Nursing Assistant
- AHA Heartsaver
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