MEYLANIE BLANTUCAS
Cavite
Summary
Customer-focused professional with experience in customer representation, healthcare support services, and outbound cold calling. Skilled in CRM tools, patient/client communication, issue resolution, and lead generation. Proven ability to build rapport, follow compliance standards, and deliver accurate information across healthcare, insurance, and service environments. Reliable, organized, and quick to adapt to new workflows and systems.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Cold Caller | Insurance, Financial & Construction
NEST LLC
03.2023 - 06.2026
- Outbound calls
- Introduce Auto insurance, Personal loans and debt consolidation and Home remodeling and renovation services
- Qualify leads by asking the right questions and identifying genuine interest
- Handle objections professionally and keep the conversation positive
- Schedule appointments or follow-ups for sales representatives
- Accurately log all call outcomes and notes in the CRM system
- Maintain a professional and confident tone while working in a fast-paced environment.
Healthcare Support
Mymed Health
03.2023 - 01.2026
- Inbound calls (receiving high-volume calls, patients' inquiries & concerns)
- Review medical claims .
- Checking COS (cost of share)
- Claims Processing
- Scheduling appointments | Calendar Management
- Analyze denied claims, identify the reason for denial, correct errors, and resubmit or appeal the claims.
- Verify patient insurance eligibility and benefits before or after services are rendered.
- Communicate with insurance representatives, providers regarding claim issues, authorizations, and payment status.
- Maintain accurate records, and document all actions taken on claims.
Retail, Technical and Food Delivery Representative
ALORICA
01.2017 - 01.2021
- Providing excellent customer service in a retail environment assisting customers with product information, handling transactions, resolving complaints, processing returns or exchanges, and ensuring a positive shopping experience
- Coordinating and supporting food delivery operations by communicating with customers, tracking orders, resolving delivery issues, handling complaints or special requests, and ensuring timely and accurate service.
- Providing basic technical support and troubleshooting for products or services
Education
Tourism and events management
System Technology Institute
Skills
- Trust-Building & Empathetic Communication
- Objection Handling & Resilience
- Qualification & Needs Discovery
- Clear Value Proposition & Concise Pitching
- Calendar Management
- Zendesk
- Eclinical works
- Cerner
- Pointclickcare
- CRM expertise (GHL, hubspot, service titan, salesforce
Certification
Medical Biller in Medicaid & Medicaid hmo training
Timeline
Cold Caller | Insurance, Financial & Construction
NEST LLC
03.2023 - 06.2026
Healthcare Support
Mymed Health
03.2023 - 01.2026
Retail, Technical and Food Delivery Representative
ALORICA
01.2017 - 01.2021
Tourism and events management
System Technology Institute