Summary
Overview
Work History
Education
Skills
Timeline
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Edee Owens Albarran

Riverdale,GA

Summary

Adept at enhancing bakery operations, I significantly increased customer satisfaction and efficiency at Walmart by mastering food safety and showcasing exceptional customer service. My proactive mentoring at The Fresh Market and innovative recipe development cater to diverse client needs, demonstrating my ability to lead and innovate while fostering team collaboration.

Overview

30
30

Years of professional experience in the customer service atmosph

Work History

Baker/Cake Decorator

Walmart
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Produced consistently high-quality baked goods for customers.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.

Bakery Mgr

The Fresh Market

Asst Deli/Bakery Mgr

Kroger
08.2000 - 08.2010
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.

Cake Decorator

Publix
08.2020 - 05.2021
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.q

Head Baker

The Fresh Market
09.2018 - 03.2020
  • Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
  • Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
  • Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
  • Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
  • Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.

Bakery Mgr

Sprouts
11.2015 - 04.2018
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.

Education

High School -

North Clayton High
College Park, GA

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation

Timeline

Cake Decorator

Publix
08.2020 - 05.2021

Head Baker

The Fresh Market
09.2018 - 03.2020

Bakery Mgr

Sprouts
11.2015 - 04.2018

Asst Deli/Bakery Mgr

Kroger
08.2000 - 08.2010

Baker/Cake Decorator

Walmart

Bakery Mgr

The Fresh Market

High School -

North Clayton High

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Edee Owens Albarran