Edelyn Ponce
Addison,IL
Overview
8
8
years of professional experience
Work History
Claims and Receiving Associate
Wal-Mart Supercenter
10.2023 - Current
- Processing damaged and used merchandise, packaging them for returns according to company policies and protocols.
- Handled hazardous materials, properly labeling for disposal according to safety protocols.
- Promptly finalized shipment invoices, saving company from charge-backs.
- Completed data entry tasks with accuracy and efficiency using Microsoft Excel and SMART system.
- Organized, sorted, and checked input data against original vendor invoices.
- Scanned and sorted documents, saving them in physical form and computer database to keep records of merchandise received.
- Sorted documents and maintained organized filing process.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify price and inventory discrepancies.
- Processed required paperwork and created shipments for Fedex and UPS.
- Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
- Handled high-volume paperwork and collaborated with management to resolve invoicing and shipping problems.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Quality Control Inspector
Taiki USA
05.2019 - 01.2021
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Identified and documented quality discrepancies for management to develop resolutions.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Increased customer trust by 15%, ensuring all product batches met stringent quality criteria before release.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Customer Service Representative
First Transit
05.2017 - 08.2017
- Set appointment rides for medicaid recipients to medical appointments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues and future reference.
- Addressed client inquiries and updated database information.
- Handled complaints and questions, and re-directed calls to other team members.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Glenbard East High School
Lombard06-2016
Skills
- Microsoft Office
- Data Entry
- Data accuracy
- File Management
- Customer Service
- Invoice Processing
- Office Administration
- Document Scanning
- Spreadsheet Management
- Record preparation
- 40 WPM
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claims and Receiving Associate
Wal-Mart Supercenter
10.2023 - Current
Quality Control Inspector
Taiki USA
05.2019 - 01.2021
Customer Service Representative
First Transit
05.2017 - 08.2017
Glenbard East High School