Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edelyn Ponce

Addison,IL

Overview

8
8
years of professional experience

Work History

Claims and Receiving Associate

Wal-Mart Supercenter
10.2023 - Current
  • Processing damaged and used merchandise, packaging them for returns according to company policies and protocols.
  • Handled hazardous materials, properly labeling for disposal according to safety protocols.
  • Promptly finalized shipment invoices, saving company from charge-backs.
  • Completed data entry tasks with accuracy and efficiency using Microsoft Excel and SMART system.
  • Organized, sorted, and checked input data against original vendor invoices.
  • Scanned and sorted documents, saving them in physical form and computer database to keep records of merchandise received.
  • Sorted documents and maintained organized filing process.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify price and inventory discrepancies.
  • Processed required paperwork and created shipments for Fedex and UPS.
  • Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
  • Handled high-volume paperwork and collaborated with management to resolve invoicing and shipping problems.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Communicated with vendors and suppliers to verify timely delivery of goods.


Quality Control Inspector

Taiki USA
05.2019 - 01.2021
  • Communicated with production team members about quality issues.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Examined products for imperfections and defects.
  • Recorded inspection and test results on data sheets.
  • Increased customer trust by 15%, ensuring all product batches met stringent quality criteria before release.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Customer Service Representative

First Transit
05.2017 - 08.2017
  • Set appointment rides for medicaid recipients to medical appointments.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues and future reference.
  • Addressed client inquiries and updated database information.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Glenbard East High School
Lombard
06-2016

Skills

  • Microsoft Office
  • Data Entry
  • Data accuracy
  • File Management
  • Customer Service
  • Invoice Processing
  • Office Administration
  • Document Scanning
  • Spreadsheet Management
  • Record preparation
  • 40 WPM

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Claims and Receiving Associate

Wal-Mart Supercenter
10.2023 - Current

Quality Control Inspector

Taiki USA
05.2019 - 01.2021

Customer Service Representative

First Transit
05.2017 - 08.2017

Glenbard East High School

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Edelyn Ponce