Edelys Barnat Santiago
Miami Gardens,FL
Summary
Offering a passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in a supportive environment. Brings a dedicated approach to understanding and addressing client needs, with the ability to quickly assimilate new information and procedures. Ready to utilize and develop problem-solving and interpersonal skills in a Registered Behavior Technician role.
Overview
13
13
years of professional experience
Work History
Case Manager
Youth Co-Op
01.2023 - Current
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Managed sensitive client information with strict adherence to confidentiality policies and industry regulations.
- Organized, sorted, and checked input data against original documents.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
Small Business Owner
Store
11.2019 - 06.2021
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Sales Representative
Munditours Sweden Travel Agency
12.2013 - 09.2019
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
English Teacher
28 De Septiembre High School
01.2012 - 12.2013
- Kept classroom organized, clean, and safe for students and visitors.
- Designed and implemented assessments to measure student progress in learning.
Accounting Assistant
MINTUR
10.2011 - 01.2012
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Education
Bachelor of Science - Bachelor’s Degree in Tourism Management
University of Havana
Havana, Cuba06-2011
Skills
- Behavioral analysis, data collection
- Problem-Solving Techniques
- Proficient in Organization
- Detail-Oriented Analysis
- Effective Communication Skills
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Limited Working
Timeline
Case Manager
Youth Co-Op
01.2023 - Current
Small Business Owner
Store
11.2019 - 06.2021
Sales Representative
Munditours Sweden Travel Agency
12.2013 - 09.2019
English Teacher
28 De Septiembre High School
01.2012 - 12.2013
Accounting Assistant
MINTUR
10.2011 - 01.2012
Bachelor of Science - Bachelor’s Degree in Tourism Management
University of Havana
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