Taysia Franco-Smith
Palmer,MA
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a strong willingness to take on added responsibilities to meet team goals. I am knowledgeable in human services with friendly demeanor, promoting 7 years of experience in many areas of the field. I am a driven individual offering exceptional customer engagement and service skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Gandara
06.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of client’s situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive assessments and treatment plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Preschool Teacher
THE KIDS PLACE
03.2022 - 05.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Nanny/Caregiver
Independent Employer
01.2020 - 04.2022
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Behavior Technician
Autism Allies
01.2021 - 01.2022
- Provided one-on-one support to clients with autism spectrum disorder, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
Sales Associate
H&M
03.2019 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Desk Receptionist
Sunny & Shears
12.2019 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Associate
Rams Den
01.2017 - 08.2017
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
McDonalds Crew Member
McDonald's
06.2014 - 08.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Bachelor's - Psychology
University of Massachusetts-Amherst
Palmer, MA05.2021
Associate - Liberal Arts
Holyoke Community College
Holyoke, MA06.2019
Skills
- Customer Service Skills
- Microsoft Word
- Childcare
- Autism Experience
- Conflict Management
- Applied Behavior Analysis
- Behavioral Therapy
- Data Collection
- Special Education
- Behavioral Health
- Customer service
- Microsoft Powerpoint
- Organizational Skills
- Recruiting (2 years)
- Teaching
- Behavior Management
- Classroom Management
- Curriculum Development
- Early childhood
- Classroom management
Certification
- CPR Certification
- First Aid Certification
Assessments
- Recruiting, September 2021, Proficient
- Attention to detail, October 2021, Proficient
- HR: Compensation & benefits, October 2021, Proficient
- Early childhood development, April 2022, Proficient
Awards
Employee of the Month at Autism Allies, August 2019
Timeline
Case Manager
Gandara
06.2023 - Current
Preschool Teacher
THE KIDS PLACE
03.2022 - 05.2023
Behavior Technician
Autism Allies
01.2021 - 01.2022
Nanny/Caregiver
Independent Employer
01.2020 - 04.2022
Front Desk Receptionist
Sunny & Shears
12.2019 - 12.2020
Sales Associate
H&M
03.2019 - 01.2021
Sales Associate
Rams Den
01.2017 - 08.2017
McDonalds Crew Member
McDonald's
06.2014 - 08.2017
Bachelor's - Psychology
University of Massachusetts-Amherst
Associate - Liberal Arts
Holyoke Community College