Christopher John

Experienced professional in the Social Services field with over a decade of expertise. Demonstrates commitment to improving lives of individuals and communities. Possesses comprehensive knowledge of social issues and strong interpersonal skills to connect with diverse populations. Passionate about making a positive impact and dedicated to utilizing extensive experience to continue making a difference in the lives of those served.

• Good Shepherd Services, Case Manager, 12/23, 08/24, Work with Young Adults ages 18-25, Assist with updating their Case Record, Perform Home Visits, Provide job referrals, Work with participants with mental disabilities
• YAI (Young Adult Institute), Direct Support Professional Level 2, 03/23, 09/23, Aid individuals with bathing preparing meals, Mop and clean floors, Ensure individuals are safe in their rooms, Assist individuals with mental disabilities
• Maximus, Case Manager, 01/23, 12/23, Help with SSI clients, Update client case notes in Seams computer system, Fill out SSI forms such as 1696, 3380, 3368, 827, 8000, Mailed out client completed SSI forms to local SSI office, Serves as lead Case Manager for SSI department, Lead worker in the Homeless Initiative project
• New York Police Department, New York, NY, Police Administrative Aide, 10/22, 01/23, Aid with preparing complaint reports, Aided with roll call of Police Officers
• New York City Housing Authority, New York, NY, Recertification Assistant, 06/22, 10/22, Assist with Recertification of Residents, Update Residents Recertification on Siebel, Update resident contact notes in AS400, Perform excellent customer service in person and over the telephone, Provide residents with copies of Lease and Rent receipts
• Memorial Sloan Kettering, New York, NY, Dispatcher, 10/20, 06/22, Handle work orders, Prepare MS Excel Worksheet of Work Order correspondence, Answer telephones
• Maximus Federal, New York, NY, Workforce Senior Specialist, 01/20, 10/20, Monitor Call Center Representatives Adherence, Run Reports about CSR Adherence, Input Adherence issues into Calabrio computer system, Monitor over 50 Representatives adherence
• National Debt Relief, New York, NY, Creditor Escalations Specialist, 01/18, 11/19, Aided with client concerns over the telephone, Updated client information on computer system, Adhered to accurately recording client information, Manage high number of inbound calls, make high number of outbound calls, Determined to supply excellent customer service
• State of Florida, Orlando, FL, Adjudicator, 11/18, 11/19, Managed issues about unemployment insurance, Updated claimant’s information in CONNECT computer system, Called claimants to illicit necessary information, Ensured accuracy about all paperwork, Updated Excel Spreadsheet to check daily activities of claimants, Dealt with disgruntled customers
• Lincare, Orlando, FL, Customer Pay Collector, 07/17, 11/17, Managed both inbound and outbound calls about medical bills, Dealt with a high number of calls per day, Functioned as a liaison between customers and health insurance companies, Dealt with disgruntled customers
• DCM Services, New York, NY, Customer Service Representative, 01/14, 06/16, Conducted phone campaigns, Asked patrons for contributions, Managed a high volume of phone calls, Had knowledge of political issues, Managed disgruntled patrons through mediation
• NYC Housing and Preservation Development, New York, NY, Labor Law Compliance Officer, 11/14, 06/17, Conducted field work to find whether workers are receiving the prevailing wage, Conducted on site interviews with construction workers, Reviewed certified payrolls for accuracy, Updated daily status report, Look over the contractor's payroll reports for accuracy
• New York City Law Department, New York, NY, Clerical Associate Level 2, 06/14, 11/14, Aided customers with postage, Transported all time sensitive documentation, Sorted all incoming mail, Transported mail to the Post office
• Department of Youth and Community Development, Field Supervisor, 05/13, 11/14, Supervise youth program, Conduct field visits, Functioned as a liaison between the youth program and DYCD, Recorded all pertinent information
• Samaritan Village, Housing Specialist, 12/12, 05/13, Aided with finding housing for clients, Aided with helping clients fill out Section 8 applications, Accompanied clients to apartment visits, Dealt with disgruntled clients, Utilized mediation skills
• Department of Education, Investigator, 10/09, 05/11, Conducted field visits to various schools, Reviewed Davis Bacon Schedule, Conduct underpayments for workers, Looked over contractor’s payrolls and invoices
• Department of Homeless Services, Caseworker, 07/06, 10/09, Perform intake for clients entering the shelter system, Review the Welfare Management System, Update client case records
• Department of Homeless Services, Fraud Investigator, 08/04, 07/06, Conduct field visits to homeless families’ earlier addresses, Turn over findings to the legal department, Conduct intake of clients entering the PATH Shelter
• Department of Homeless Services, Intake Worker, 07/02, 07/04, Conduct intake for clients entering Bellevue Men’s Shelter, Update clients records on SCIMS, Aid clients with resume preparation, Accompany clients to drug treatment programs