Summary
Overview
Work History
Education
Skills
Certification
awards
VOLUNTEER EXPERIENCE
Timeline
Generic

Eden Abebe

Tampa,FL

Summary

Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Associate

Walgreens
Hudson, FL
04.2023 - 12.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Server

chili's grill and bar
Tampa, FL
05.2022 - 02.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items, and recorded order information.

Sales Associate

AT&T
Orlando, FL
09.2021 - 03.2022
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Host

Bern's Steak House Online Store
tampa , FL
01.2020 - 07.2021
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Education

Bachelor of Science - Health Information Technology

University of South Florida
Tampa, FL
01.2020 - 08.2023

Associate of Arts - Health Administration

Hillsborough Community Collage
Tampa, FL
05.2021

Skills

  • Customer Relationship Management
  • Bilingual: English
  • Safety Regulations
  • Customer Service
  • MS Office Proficiency
  • Customer Service and Assistance
  • Software Troubleshooting
  • Verbal Communication
  • Multi-Line Phone Systems
  • Refunds and Exchanges
  • Customer Complaint Resolution

Certification

  • NCPCT - Patient Care Technician
  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

awards

National Merit scholarship Recipient

compact scholarship Recipient

VOLUNTEER EXPERIENCE

Ambassador- Patient Care Units

  • Interacting with patients,rounding on patient's rooms, charting medical records
  • restocking supplies, assisting nursing staff with errands
  • allow staff to focus more rime on patient care and help the unit run smoothly

Outpatient department support

  • Assist with administrative tasks including stocking sanitizing equipment, telephone reception, and assembling paper
  • assisting in discharges, answering calls

Timeline

Customer Service Associate

Walgreens
04.2023 - 12.2023

Server

chili's grill and bar
05.2022 - 02.2023

Sales Associate

AT&T
09.2021 - 03.2022

Host

Bern's Steak House Online Store
01.2020 - 07.2021

Bachelor of Science - Health Information Technology

University of South Florida
01.2020 - 08.2023

Associate of Arts - Health Administration

Hillsborough Community Collage

Similar Profiles

CREATE PROFILE
Eden Abebe