Eden Andersen
Ankeny,CA
Overview
11
11
years of professional experience
Work History
Senior Program Coordinator
Animal Place
Remote
03.2024 - Current
- Expanded program visibility by improving social media, email and print marketing
- Facilitated policy adoption among over 30 organizations
- Grantmaking
- Coordinating volunteers
- Analyzing and reporting data
- Direct outreach to organizations
- Campaigning
- Booking travel
- Representing Animal Place at conferences
- Policy drafting
- Public speaking and presentation
- Non-profit
Client Services Representative
Brook Farm Veterinary Center
Remote
09.2020 - 01.2024
- Taking high volume inbound phone calls
- Coordinating communication between clients and staff
- Multitasking to ensure the completion of day-to-day operational tasks
- Upholding core values of an AAHA-accredited hospital such as empathy, precision, and professionalism
- Working in coherence with team members across multiple departments
- Safely handling sensitive client information
- Client communication and support via chat and email
- Prescription refills and authorizations
Account Manager
National Pharmaceutical Returns
Urbandale, Iowa
10.2019 - 09.2020
- Performed cold-call sales and followed up with leads to secure new revenue
- Maintained communication with clients to assess overall satisfaction and promote new offerings
- Utilized multiple programs such as Excel and internal databases in order to update client information, create and maintain spreadsheets, and perform data entry
- Followed strict protocol and procedure in compliance with federal regulations
- Led a specialized department
Client Service Representative
South Des Moines Veterinary Center
Des Moines, Iowa
09.2018 - 10.2019
- Filled prescriptions
- Assisted technicians and doctors
- Handled cats and dogs of all sizes and temperaments with compassion and care
- Worked in coherence with team members across multiple departments
- Upholding core values of an AAHA-accredited hospital such as empathy, precision, and professionalism
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain a healthy environment
- Promoted client education regarding animal care
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Maintained accurate medical records
- Performed data entry and medical records filing duties
Retail Manager, Client Services Representative
Dogwoods Lodge
Grimes, Iowa
05.2016 - 02.2019
- Attention to extreme detail
- Handled dogs of all sizes and temperaments with compassion and care
- Met sales goals
- Managed office inventory duties
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Maintained daily operating procedures to keep the facility clean, adequately stocked and well-organized
- Kept cages, kennels, play yards and grooming areas clean and sanitary
- Provided top-notch customer service to clients and exceptional care to animals
- Followed important pet care instructions, including dietary needs and medication regimens
Special Programs Coordinator
Toyota of Des Moines
Grimes, Iowa
01.2018 - 09.2018
- Coordinated multiple departments of a large facility
- Filed and maintained records across multiple departments
- Showed exceptional organizational skills
- Utilized programs such as Excel and internal databases to maintain client records, schedule appointments, and manage invoices
Sales Associate
Snap Fitness
Grimes, Iowa
06.2015 - 06.2017
- Worked independently as the sole employee on site
- Managed memberships
- Routinely cleaned the facility
- Scheduled appointments
- Provided clients with information regarding promotions, the facility, and programs offered
- Conducted inventory duties
Education
Des Moines Area Community College
Skills
- Program coordination
- Project management
- Social media, print and email marketing
- Campaigns
- Scheduling and booking travel
- Data and account management
- Grantmaking
- Volunteer management
Timeline
Senior Program Coordinator
Animal Place
03.2024 - Current
Client Services Representative
Brook Farm Veterinary Center
09.2020 - 01.2024
Account Manager
National Pharmaceutical Returns
10.2019 - 09.2020
Client Service Representative
South Des Moines Veterinary Center
09.2018 - 10.2019
Special Programs Coordinator
Toyota of Des Moines
01.2018 - 09.2018
Retail Manager, Client Services Representative
Dogwoods Lodge
05.2016 - 02.2019
Sales Associate
Snap Fitness
06.2015 - 06.2017
Des Moines Area Community College
Professional Development
- Best Friends Animal Society Conference - Orlando, Florida
- Humane Society of the United States Taking Action for Animals - Washington, D.C.
- Client Relations Workshop and online training modules by Wendy Myers, CS Vets
- AtDove Online Workshops
- Midwest Pharmacy Expo, Des Moines, Iowa