Eden Gutierrez
Pearland
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outbound sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
8
8
years of professional experience
Work History
Bartender/ CSR
Fogo De Chao
08.2023 - 01.2025
- Served high customer volumes during special events, nights, and weekends covering over 400+ guests a day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
BOH Line Cook
Panda Express Restaurant Group
12.2022 - 06.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Bar Manager
MKT BAR At Phoenicia Specialty Foods
07.2021 - 05.2022
- Strategized plans with managers to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Created employee schedules to align coverage with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Server/Bartender
MKT BAR At Phoenicia Specialty Foods
01.2020 - 07.2021
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Built relationships with vendors to manage orders and negotiate costs.
Server/Bartender
Bonchon
06.2018 - 05.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Taught employees bar sales techniques, resulting in higher profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Server/Bartender
Mongo
06.2017 - 06.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Some College (No Degree) - Finance
University of Houston - Downtown
Houston, TXHigh School Diploma -
Glenda Dawson High School
Pearland, TX06.2016
Skills
- Spanish Speaker
- Hiring and Training
- Scheduling Staff
- Employee Performance Evaluations
- Customer Service and Rapport
- Upselling and Cross Selling
- High Volume Dining
- POS systems
- Transactions and Cash Handling
Timeline
Bartender/ CSR
Fogo De Chao
08.2023 - 01.2025
BOH Line Cook
Panda Express Restaurant Group
12.2022 - 06.2023
Bar Manager
MKT BAR At Phoenicia Specialty Foods
07.2021 - 05.2022
Server/Bartender
MKT BAR At Phoenicia Specialty Foods
01.2020 - 07.2021
Server/Bartender
Bonchon
06.2018 - 05.2019
Server/Bartender
Mongo
06.2017 - 06.2018
Some College (No Degree) - Finance
University of Houston - Downtown
High School Diploma -
Glenda Dawson High School
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