Hi, I’m
Eden Jacob
Sacramento,CA
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
6
years of professional experience
Work History
Shake Shack
Team Lead
06.2023 - Current
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals..
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Chick Fil A
Team Lead
05.2021 - 05.2023
Job overview
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated staff performance and provided coaching to address inefficiencies.
Burlington
Receiving Associate
08.2019 - 11.2019
Job overview
- Unloaded pallets and deliveries and organized products in warehouse..
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
Education
Hope Academy
High School Diploma
Skills
- Customer service
- Coaching and mentoring
- Quality control
- Money handling
- Schedule management
- Complaint resolution
- Creativity and innovation
- Operations management
- Production monitoring
Accomplishments
- Employee of the month at Jamba
- Employee of the month at Shake Shack twice
Certification
- Serve It Up Safe! Certificate – Serve It Up Safe!.
- Responsible Alcohol Service Certification - Various Providers.
- Allergen Awareness Training Certificate - Various Providers.
Timeline
Team Lead
Shake Shack
06.2023 - Current
Team Lead
Chick Fil A
05.2021 - 05.2023
Receiving Associate
Burlington
08.2019 - 11.2019
Hope Academy
High School Diploma
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