Eden Johns

• Managed budget implementations, training, and schedules
• Fostered a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with customers to ensure long-term success and loyalty.
• Streamlined the process of completing crucial weekly forms including payroll, PNL sheets, ordering materials and handling tips.

• Upheld high standards of sanitation in common areas.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Dusted picture frames and wall hangings with cloth.
• Verified cleanliness and organization of storage areas
• Disinfected and mopped bathrooms to keep bathroom sanitary and clean.
• Cleaned and stocked all rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Cleaned all carpeted and non-carpeted floors thoroughly.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Helped oversee the production of Moana Jr at The Green Room Community Theater.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Backed up servers by checking on tables and retrieving items for guests.
• Cross-trained to handle different restaurant roles, including expo, kitchen and to-go stations.

Recorded blocking, choreography, and music notes accurately.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.