Summary
Overview
Work History
Education
Skills
References Available
Languages
Timeline
Generic

EDENS JEAN LOUIS

San Antonio,TX

Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Smart Home Professional

Vivint Home Security
11.2021 - Current
  • Performed network security design and integration duties.
  • Assisted in the development of marketing materials that effectively showcased the company''s expertise and value proposition, attracting new clients to its growing customer base.
  • Enhanced customer satisfaction by providing personalized smart home solutions tailored to individual needs.
  • Managed inventory levels diligently and reordered supplies as needed to avoid stock shortages impacting job completion timelines.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Educated clients on the benefits of smart home technology, leading to higher adoption rates and a more extensive user base.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Diagnosed and executed resolution for network and server issues.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated leadership skills in managing projects from concept to completion.

Technician

Sears Brands
08.2020 - 10.2021
  • Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
  • Tracked and recorded parts and labor costs related to each service call.
  • Completed job reports and logs immediately following service calls.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Maintained quality assurance and customer satisfaction objectives.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Checked, repaired and repacked survival equipment to meet specifications.

Refrigeration

W HOTEL
08.2004 - 04.2020
  • Repaired, replaced, adjusted and aligned components of machinery and equipment including basic electrical wiring
  • Tested-runs repaired machinery and equipment to verify adequacy of repairs
  • Examined parts for defects, such as breakage and excessive wear
  • Recorded repairs and maintenance performed
  • Cut and bent threads and connected pipe to functional components and water, power and refrigeration system
  • Adjusted valves according to specifications and charged system with specified type of refrigerant
  • Fabricated and assembled components and structural portions of refrigeration system, using hand tools and powered tools.

Maintenance Mechanical Treatment

San Antonio Water System
05.2024 - Current
  • Coordinated effectively with cross-functional teams during shutdowns or major repairs, optimizing productivity during critical periods while minimizing overall downtime.
  • Assisted in reducing downtime by implementing effective maintenance schedules and protocols.
  • Served as an on-call technician, providing prompt response and resolution to emergency situations that required immediate attention.
  • Contributed to a safer working environment by addressing potential hazards and promptly resolving any issues found during routine checks.
  • Participated in root-cause analysis investigations following equipment failures, helping to develop long-term solutions that minimized future incidents.
  • Conducted thorough research into alternative materials or technologies that could potentially improve overall equipment efficiency while reducing associated costs.
  • Regularly communicated with operators to address concerns regarding machinery performance, fostering a proactive approach towards maintenance tasks.
  • Ensured optimal machine functionality by performing comprehensive inspections and calibrations as necessary.
  • Inspected and maintained equipment to keep items in top working condition.
  • Followed safety protocols to minimize workplace accidents.

Education

HVAC CERTIFICATE -

LINCOLN TECH INSTITUTE
01.1999

HIGH SCHOOL DIPLOMA -

FRANKLIN D ROOSEVELT HIGH SCHOOL
BROOKLYN, NY
01.1993

Skills

  • User Training
  • Network support
  • Software Deployment
  • Home Automation Expertise
  • System Troubleshooting
  • Mobile Device Management
  • Hardware and Software Repair
  • Technical support provision

References Available

True

Languages

Creole / French
Elementary

Timeline

Maintenance Mechanical Treatment

San Antonio Water System
05.2024 - Current

Smart Home Professional

Vivint Home Security
11.2021 - Current

Technician

Sears Brands
08.2020 - 10.2021

Refrigeration

W HOTEL
08.2004 - 04.2020

HVAC CERTIFICATE -

LINCOLN TECH INSTITUTE

HIGH SCHOOL DIPLOMA -

FRANKLIN D ROOSEVELT HIGH SCHOOL

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