Jett Hicken
Salt Lake City,UT
Summary
Dynamic operations leader with a strong track record of boosting revenue, driving upsells, and elevating customer satisfaction. Skilled at managing large-scale field operations while aligning teams with sales and referral objectives. Experienced in coaching and motivating technicians to exceed revenue goals, building customer trust through consultative solutions, and streamlining processes to maximize efficiency. Competitive, results-driven, and motivated to transition into a direct sales role, bringing both operational expertise and proven revenue impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Vivint Home Security
Lehi, Utah
11.2018 - Current
- Coached and motivated a team of 25+ technicians to consistently exceed upsell and referral goals, directly driving revenue growth and customer loyalty.
- Elevated customer satisfaction from 26% to 95% in one year by implementing tailored, consultative solutions and building a customer-first culture.
- Delivered $40M+ in equipment installations by streamlining operations, improving scheduling, and ensuring execution aligned with sales objectives.
- Partnered cross-functionally with sales leadership to integrate operational excellence with revenue strategy, strengthening both team performance and profitability.
- Recruited, trained, and developed new team members in consultative sales techniques and operational best practices, building a high-performing, sales-aware culture.
Education
Bachelor of Science - Business Management Marketing
Brigham Young University - Idaho
Rexburg, ID12-2023
Skills
- Consultative Selling & Customer Needs Analysis
- Upselling, Cross-Selling & Referral Generation
- Relationship Building & Persuasive Communication
- CRM Software: Salesforce & HubSpot
- Goal-Oriented Team Coaching & Motivation
- Competitive Drive & Results Execution
Certification
- Sales & Business Development Cluster (BYU–Idaho) – Coursework in consultative selling, customer engagement, and closing techniques.
- Eagle Scout Award – Fundraised and led a team to restore restrooms at a senior center, coordinating resources and volunteers to complete the community project successfully.
Timeline
Operations Manager
Vivint Home Security
11.2018 - Current
Bachelor of Science - Business Management Marketing
Brigham Young University - Idaho
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