EDER RUIZ LOZANO
Middle Village,NY
Summary
Highly motivated bartender with expertise in cocktail knowledge and suggestive selling. Successfully maintained professional relationships with guests and colleagues to ensure guest satisfaction in high-volume environments. Proficient in billing and payment processing, cash register operations, and safety and sanitation standards. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the bartender role on your team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender Expediter
Apotheke
10.2022 - Current
- Received orders from servers or directly from customers at the bar counter
- Liaised between bartenders barbacks and servers to ensure timely delivery of orders
- Ensured compliance with local health department regulations regarding food safety standards
- Adhered strictly to company policies regarding responsible alcohol service practices
- Provided friendly and attentive service to guests seated at the bar area
- Prepared special drinks according to recipes provided by bartenders or management staff
- Assisted in the preparation of alcoholic and non-alcoholic beverages for customers, including cocktails, beer, wine, and mocktails
- Maintained professional appearance in accordance with company dress code guidelines
- Operated cash register efficiently to accurately process payments and provide change as needed
- Maintained knowledge of current menu items and drink specials to effectively answer questions from guests
- Cleaned bar area including counters and shelves to maintain a safe environment
- Stocked bar area with necessary supplies such as liquor, beer, wine, mixers, garnishes, straws, napkins
- Informed supervisors immediately if any discrepancies were found in guest bills or payments received
- Provided exceptional hospitality services by engaging customers in conversation and responding promptly to requests
- Served high customer volumes during special events, nights, and weekends.
Head Barback
Apotheke
08.2021 - 10.2022
- Supported bartenders in serving drinks quickly and efficiently according to established guidelines
- Collaborated closely with other staff members to ensure timely delivery of orders to customers
- Provided bartenders with support during peak hours, including restocking bar supplies and assisting in drink preparation
- Demonstrated ability to efficiently manage inventory and stock levels, ensuring that all supplies are available when needed
- Demonstrated exceptional multitasking abilities while managing multiple tasks simultaneously under tight deadlines
- Exhibited strong customer service skills by promptly addressing customer complaints and concerns
- Performed opening and closing duties such as restocking shelves and cleaning work areas
- Maintained a clean working environment, adhering to health code regulations at all times
- Conducted regular maintenance of bar equipment such as dishwashers or ice machines
- Maintained cleanliness of bar area, including washing glasses, wiping counters, and sweeping floors
- Organized inventory of alcoholic beverages and ensured bar was fully stocked at all times
- Swept and mopped bar and beverage service areas
- Completed opening and closing duties according to established checklist
- Collected, washed, and restocked glass and bar ware for repeated use
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash
Barback / Busboy / Cook
bar veloce
06.2019 - 03.2020
- Greeted guests in a friendly and professional manner, taking orders accurately
- Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business
- Successfully handled large parties or groups of diners simultaneously in a fast paced environment
- Sliced and weighed deli meats and cheeses for customer purchase
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Cooked food according to recipes set by establishment
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
- Washed and sanitized hands throughout shift, promoting food safety and health requirements
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality
- Stored and rotated food products properly, maintaining freshness
- Responded quickly to any spills or messes that occurred during meal times
- Maintained cleanliness of dining area by removing used dishes, glassware, flatware, condiments and other items from tables
Education
High School Diploma -
Forest Hills High School
Forest Hills, NY07.2010
Skills
- Cocktail Knowledge
- Guest Satisfaction
- Customer Preferences
- High-Volume Environments
- Professional Relationships
- Suggestive Selling
- Billing and Payment Processing
- Safety and Sanitation Standards
- Cash Register Operations
Certification
Food handlers certification
Timeline
Bartender Expediter
Apotheke
10.2022 - Current
Head Barback
Apotheke
08.2021 - 10.2022
Barback / Busboy / Cook
bar veloce
06.2019 - 03.2020
High School Diploma -
Forest Hills High School
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