
Dynamic Customer Service Representative with a proven track record at Ibex, adept at resolving complex dental insurance inquiries. Skilled in active listening and critical thinking, I excel in delivering exceptional service and processing applications efficiently, ensuring customer satisfaction and loyalty. Committed to enhancing client experiences through effective communication and data management.
Reviewed and processed medication coverage applications for Medicare members.
Facilitated resolution of inquiries from members and providers regarding dental insurance policies.
Facilitated appointment scheduling for flooring installation services.
Certified Coding Associate