Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eder Chavez

EL PASO,TX

Summary

Dynamic Customer Service Representative with a proven track record at Ibex, adept at resolving complex dental insurance inquiries. Skilled in active listening and critical thinking, I excel in delivering exceptional service and processing applications efficiently, ensuring customer satisfaction and loyalty. Committed to enhancing client experiences through effective communication and data management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ibex
El Paso, TX
01.2025 - 02.2026
  • Guided Medicaid and Medicare customers in resolving dental insurance inquiries.
  • Facilitated provider inquiries regarding member dental benefits and claims.

Customer Service Representative

Capgemini
El Paso, TX
09.2022 - 08.2024

Reviewed and processed medication coverage applications for Medicare members.

Customer Service Representative

HGS
02.2020 - 09.2022

Facilitated resolution of inquiries from members and providers regarding dental insurance policies.

Customer Service Representative

Empire Today
El Paso, TX
08.2019 - 01.2020

Facilitated appointment scheduling for flooring installation services.

Customer Service Representative

Fred Loya Insurance
El Paso, TX
01.2018 - 06.2019
  • Facilitated member inquiries regarding auto insurance policies and coverage options.
  • Facilitated processing of car insurance quotes via phone communication.

Education

Associate of Science - Multidisciplinary Studies

El Paso Community College
El Paso, TX
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

Certified Coding Associate

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Ibex
01.2025 - 02.2026

Customer Service Representative

Capgemini
09.2022 - 08.2024

Customer Service Representative

HGS
02.2020 - 09.2022

Customer Service Representative

Empire Today
08.2019 - 01.2020

Customer Service Representative

Fred Loya Insurance
01.2018 - 06.2019

Associate of Science - Multidisciplinary Studies

El Paso Community College