Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Eder I Gaytan Navarro

Houston,TX

Summary

Motivated professional with a proven track record of embracing challenges and delivering results. Demonstrates strong work ethic and adaptability in dynamic environments. Exceptional interpersonal skills facilitate effective collaboration and communication. Quick learner with the ability to master new skills independently.

Overview

12
12
years of professional experience

Work History

Account Manager

AT&T
Houston, TX
12.2024 - Current
  • Manage new and existing accounts.
  • Tackle escalations promptly and help answer any account questions customer might have.
  • Help troubleshoot and resolve any technical issues or difficulties customer might have with equipment (Mobile phones, Internet or Tv). In person or over the phone.
  • Negotiated pricing and contracts with customers.
  • Identified areas for improvement in the sales process and developed solutions accordingly.
  • Conducted customer outreach activities to build relationships with clients.
  • Performed regular follow-up calls to ensure customer satisfaction levels remain high.
  • Maintaining records for all interactions, sales and escalations.
  • Facilitated implementation of new technology.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Installation Technician

AT&T
Houston, TX
11.2013 - Current
  • Installed and repaired telco equipment for residential and business customers.
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Worked with different types of networks such as bu not limited o copper, fiber, inside plant, outside plant, wired, wireless, and racks/servers.
  • Installed or replaced wiring, wall jacks or connections/connections as required.
  • Utilized diagnostic tools to troubleshoot problems with wiring and signal strength.
  • Troubleshot complex network issues, resolving problems to minimize downtime.
  • Installed, set up, and repaired devices and system components.
  • Provided technical support for IT-related issues within the premises.
  • Documented all work order dispatches, with thorough notes describing all tasks performed.
  • Took constant training to stay updated as new equipment or devices came out.
  • Collaborated with IT teams to integrate telecommunications systems with enterprise networks.

Education

High School Diploma -

Aldine Sr High School
Houston, TX
05-2011

Skills

  • Network troubleshooting
  • Technical support
  • Account management
  • Customer service
  • Bilingual
  • Contract negotiation
  • Network monitoring
  • Sales planning
  • Self-motivated
  • Network management
  • IP networks
  • Network support
  • Cabling
  • Fiber networks
  • Communication skills
  • Leadership
  • VoIP and POTS systems

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • AT&T Top Performer award.
  • Top AT&T instillation technician for Houston Market.
  • Certified In Home Sales Expert. Top 10% in the nation for AT&T.
  • 11 years accident free Safety recognition.

Timeline

Account Manager

AT&T
12.2024 - Current

Installation Technician

AT&T
11.2013 - Current

High School Diploma -

Aldine Sr High School

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