Luiyi Frias
Houston
Summary
Bilingual Computer Science graduate and licensed insurance professional with a proven track record in sales, customer service, and office management. Over seven years of experience in the insurance industry, excelling in building client relationships, meeting sales targets, and streamlining office operations. Skilled in leveraging technology to improve efficiency, analyze data, and optimize customer experiences. Adept at navigating complex systems and ensuring compliance with industry regulations. Fluent in English and Spanish, with a strong ability to connect with diverse clientele and provide tailored solutions. Committed to delivering exceptional service and driving organizational success through innovative problem-solving and a customer-focused approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Dean & Draper Insurance
08.2025 - Current
- Manage client accounts to ensure satisfaction with insurance products and services
- Conduct policy reviews, resolve inquiries, and recommend appropriate insurance solutions
- Build long-term client relationships through consistent communication and personalized service
Sales Representative
Liberty Mutual Insurance
02.2022 - Current
- Built strong client relationships to understand insurance needs and provide tailored solutions
- Prospected for new customers and demonstrated a results-driven work ethic to close deals
- Mastered underwriting guidelines and insurance coverage options
Office Manager
State Farm Mutual Automobile Insurance Company
12.2017 - 08.2025
- Delivered exceptional customer service, responding to inquiries about policies, claims, and billing
- Trained new employees on insurance systems and company protocols
- Enhanced team productivity through efficient workflow management and technology integration
Food Operations Manager
Simple Foodz
01.2016 - 12.2017
- Maintained inventory controls and optimized space utilization for warehouse operations
- Managed production processes to deliver high-quality food products on a large scale
Education
Associate Degree - Computer Science
Bronx Community College
Bronx, NY10.2016
Skills
- Networking skills
- Project management
- Sales reporting
- Account servicing
- Marketing
- CRM software
- Network troubleshooting
Certification
- Personal Lines License (Valid through February2024)
- Property & Casualty License
- Life Insurance License (Active since March2019)
- Insurance Producer License
Languages
Fluent in English and Spanish
Timeline
Account Manager
Dean & Draper Insurance
08.2025 - Current
Sales Representative
Liberty Mutual Insurance
02.2022 - Current
Office Manager
State Farm Mutual Automobile Insurance Company
12.2017 - 08.2025
Food Operations Manager
Simple Foodz
01.2016 - 12.2017
Associate Degree - Computer Science
Bronx Community College
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