John Nevins
Boynton Beach,FL
Summary
Highly motivated individual with a proven track record at AT&T Mobility, adept in client relations and sales development. Excelled in upselling, cross-selling, and fostering strong customer relationships, contributing to business growth. Skilled in teamwork and collaboration, ensuring high-quality customer service and strategic business improvements.
Overview
7
7
years of professional experience
Work History
Account Manager
AT&T Mobility
01.2020 - Current
- · Upsell and cross-sell AT&T products to new residents in communities throughout South Florida
- · Maintain extensive product knowledge to assist residents and customers and provide tailored solutions to their needs
- · Onboard new customers, assisting with account setup and product education
- · Resolve issues promptly, ensuring exceptional customer service and support
- · Build strong relationships with residents and customers, positioning AT&T as a trusted partner and service leader
- · Utilize effective communication and interpersonal skills to build strong relationships with customers and team members
- · Collaborate with management to ensure smooth and timely launch of new products and services
- · Use Salesforce to track project milestones and manage sales pipelines
- · Maintain a visible presence in the community, engaging with residents and builders
- · Prepare status reports for executive leadership and community representatives
Assistant Manager
West Marine
02.2018 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Arts - Business Administration
Palm Beach State College
Lake Worth, FLSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Sales Development
- Networking skills
- Sales Development
- Networking skills
Timeline
Account Manager
AT&T Mobility
01.2020 - Current
Assistant Manager
West Marine
02.2018 - 01.2020
Associate of Arts - Business Administration
Palm Beach State College
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