Zachary Henley
Account Sales Manager
Kansas City,MO
Summary
Over 15 years experience in the customer service industry, meeting and exceeding metrics as well as customer satisfaction. Achieved numerous awards for being Top salesman as well as Top Tech in the regions that I've worked for multiple companies. Able to adapt to change quickly and enjoys learning new systems and products to offer customers. Excellent communication skills and excels at building relationships with clients to discover what their needs and their wants are, to be able to offer solutions and suggestions to upsell products that will improve the clients' needs and their wants and ensure that every customer is satisfied with the service provided.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Account Sales Manager
AT&T
Kansas City, MO
03.2021 - Current
- Meet with clients at their homes or businesses to offer solutions and the latest and greatest technology to improve their needs and wants, building relationships to grow my clients and ensuring every customer and client is extremely satisfied with the service provided.
- Sharing my successes with my team so others can learn from my experience and improve themselves as well, collaborating to ensure as a whole we are sending the same message to every client we provide service for, and every client is offered the best solutions we can provide.
Smart Home Sales
Blue Sky Satellite
Wichita, KS
03.2014 - 03.2021
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations, upselling products in customers' homes and businesses in person.
- Offered, presented, demonstrated, and sold Smart Home Solutions ranging from Surge protectors, screen cleaners, TV Wall mounts and installation, Surround sound systems, security cameras, doorbells, mesh wifi networks throughout home, home network security. Worked with individual customers in their homes and businesses as well as reached out to businesses to expand our sales and gain new customers and contracts.
- Trained new hires in the classroom and in the field how to introduce and sell products, troubleshoot, and ensure every customer is satisfied with their purchase.
Independent Contractor
Pixius Communications LLC
Wichita, KS
06.2017 - 12.2018
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Pre-called customers days in advance to schedule appointments to update their internet systems to ensure their convenience and maintaining the best service possible to all new and existing customers.
- Laid out a detailed list of billable charges and informed customers and management with detailed photos to verify work and agreed upon charges for completing specific work at new and existing customers residential and commercial sites.
- Troubleshooted, updated, and maintained Cat-5 and cat-6 ethernet lines, home networks and security systems.
Maintenance Technician
Brittain Machine Co
Wichita, Ks
09.2016 - 09.2017
- Diagnosed equipment failures, implementing repairs to minimize downtime and enhance efficiency.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Collaborated with team members to complete larger repair projects efficiently.
Education
High School Diploma -
Maple Woods Community College
Kansas City, MO01-2006
No Degree - Criminal Justice
Maple Woods Community College
Kansas City, MO 03.2008 - 09.2009
Fire I & II Certifications -
Pleasant Valley Fire Department
05.2009 - 10.2009
Associate of Applied Science - General Electronics
Marine Corps
29 Palms, Ca. 08.2006 - 06.2007
Skills
Fiber optic splicing
Hand tool proficiency
Customer service experience
Network configuration
Wireless networking
Hardware installation
Electrical wiring
Telecommunications
System maintenance
Superior troubleshooting skills
Equipment troubleshooting
Preventative maintenance
Ladder safety
Structured cabling
Cable installation
Excellent troubleshooting proficiency
Signal testing
Troubleshooting and repair
Work order completion
Network troubleshooting
Installation and maintenance
Safety awareness
Safety practices
Documenting activities
Educating customers
Test equipment operation
Writing reports
Service documentation
Diagnosing issues
Attention to detail
Reliability
Accomplishments
- Trained new hires and technicians to be successful with Bluesky Satellite from 2014 to 2018.
- Achieved Highest rank in the company with Blue Sky Satellite as "Top Tech" measuring across all our metrics: Quality, Efficiency, Job Completion, Customer Satisfaction, etc. across the whole company of over 400 technicians in 4 different states in 2017.
- Rank among the top technicians measuring across all our metrics at AT&T consistently every month across the Kansas City area.
Timeline
Account Sales Manager
AT&T
03.2021 - Current
Independent Contractor
Pixius Communications LLC
06.2017 - 12.2018
Maintenance Technician
Brittain Machine Co
09.2016 - 09.2017
Smart Home Sales
Blue Sky Satellite
03.2014 - 03.2021
Fire I & II Certifications -
Pleasant Valley Fire Department
05.2009 - 10.2009
No Degree - Criminal Justice
Maple Woods Community College
03.2008 - 09.2009
Associate of Applied Science - General Electronics
Marine Corps
08.2006 - 06.2007
High School Diploma -
Maple Woods Community College