Zachary Henley
Technician
Kansas City,MO
Summary
Professional technician with comprehensive experience in managing and maintaining facilities and ensuring systems are up to NEC code as well as optimally installed for custom personal and professional needs. Skilled in repair work, troubleshooting, preventative maintenance, and installations with the highest degree of quality. Known for effective communication, problem-solving abilities, taking pride in the quality of my work, and commitment to safety standards.
Experienced installation and repair technician with work history setting up, repairing, and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Over 15 years experience installing, repairing, diagnosing and troubleshooting telecommunications systems and equipment. Experience with Towers, Line of sight communications, OTA communications, UHF/VHF band communications, satellite communications, coax, cat-5, cat-6, cat-7, cat-8, fiber cleaning, scoping, splicing, and old home phone lines using a tip and a ring, similar to Romex but twisted pairs and low voltage. Grounding and bonding, Lock out/Tag out process, some experience with Heavy machinery working as a maintenance technician in a CNC machine shop, mostly doing preventive maintenance, checking and changing oil, parts, motors, on Gantry-type CNC machines running up to about 600 volt machines with 3 phase electrical supply, and electrical converters to convert single phase electrical current to 3 phase.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Premise Technician
AT&T
03.2021 - Current
- Maintained a safe work environment by adhering to established safety practices as well as modernizing our safety practices for the work done today.
- Performed troubleshooting and diagnosis on malfunctioning equipment, as well as updated and modernized older outdated systems.
- Completed complex residential and commercial installations as well as troubleshooted "chronic" trouble tickets to find the source of the problem and resolve them effectively and definitively.
- Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings, as well as offering improvements to existing services, such as bundled AT&T cell phone service and wifi extenders.
Satellite Technician and Smart Home Sales Expert
Blue Sky Satellite
03.2014 - 03.2021
- Gave customers accurate quotes on satellite repair and installation packages .
- Worked with software engineers to develop a "Notes" tab linked to each and every individual account for personalized and private notes regarding specific account-related work; troubleshooting, work completed, time and dates; for easier future troubleshooting as well as potential billing based on the history of the individual account.
- Set up and programmed devices and educated customers on use.
- Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
- Offered, presented, demonstrated, and sold Smart Home Solutions ranging from Surge protectors, screen cleaners, TV Wall mounts and installation, Surround sound systems, security cameras, doorbells, mesh wifi networks throughout home, home network security. Worked with individual customers in their homes and businesses as well as reached out to businesses to expand our sales and gain new customers and contracts.
- Trained new hires in the classroom and in the field how to be a satellite installer, troubleshooter, and effective sales expert. Even after new hires completed the training program, remained a mentor for guidance and assistance when help was needed.
- Was offered management position, groomed for it and offered position, but at the time when the position was offered, I was moving back to Kansas City so I had to decline.
Independent Contractor
Pixius Communications LLC
06.2017 - 12.2018
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Pre-called customers days in advance to schedule appointments to update their internet systems to ensure their convenience and maintaining the best service possible to all new and existing customers.
- Laid out a detailed list of billable charges and informed customers and management with detailed photos to verify work and agreed upon charges for completing specific work at new and existing customers residential and commercial sites.
- Troubleshooted, updated, and maintained Cat-5 and cat-6 ethernet lines, home networks and security systems.
Maintenance Technician
Brittain Machine Co
09.2016 - 09.2017
- Diagnosed equipment failures, implementing repairs to minimize downtime and enhance efficiency.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Collaborated with team members to complete larger repair projects efficiently.
Education
High School Diploma -
Maple Woods Community College
Kansas City, MO01-2006
No Degree - Criminal Justice
Maple Woods Community College
Kansas City, MO 03.2008 - 09.2009
Fire I & II Certifications -
Pleasant Valley Fire Department
05.2009 - 10.2009
Skills
Fiber optic splicing
Hand tool proficiency
Customer service experience
Network configuration
Wireless networking
Hardware installation
Electrical wiring
Telecommunications
System maintenance
Superior troubleshooting skills
Equipment troubleshooting
Preventative maintenance
Ladder safety
Structured cabling
Cable installation
Excellent troubleshooting proficiency
Signal testing
Troubleshooting and repair
Work order completion
Network troubleshooting
Installation and maintenance
Safety awareness
Safety practices
Documenting activities
Educating customers
Test equipment operation
Writing reports
Service documentation
Diagnosing issues
Attention to detail
Reliability
Accomplishments
- Trained new hires and technicians to be successful with Bluesky Satellite from 2014 to 2018.
- Achieved Highest rank in the company with Blue Sky Satellite as "Top Tech" measuring across all our metrics: Quality, Efficiency, Job Completion, Customer Satisfaction, etc. across the whole company of over 400 technicians in 4 different states in 2017.
- Rank among the top technicians measuring across all our metrics at AT&T consistently every month across the Kansas City area.
Timeline
Premise Technician
AT&T
03.2021 - Current
Independent Contractor
Pixius Communications LLC
06.2017 - 12.2018
Maintenance Technician
Brittain Machine Co
09.2016 - 09.2017
Satellite Technician and Smart Home Sales Expert
Blue Sky Satellite
03.2014 - 03.2021
Fire I & II Certifications -
Pleasant Valley Fire Department
05.2009 - 10.2009
No Degree - Criminal Justice
Maple Woods Community College
03.2008 - 09.2009
High School Diploma -
Maple Woods Community College