Eder Jakim Castro Umaña
Miami,FL
Summary
Motivated and customer-focused individual seeking an entry-level customer service position to utilize strong communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/ Bartender/ Server
El Sol De Mexico
05.2021 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Strong customer service skills and the ability to engage with patrons and create a welcoming atmosphere.
- Proficiency with point-of-sale (POS) systems and efficient handling of cash and credit card transactions.
- Knowledge of inventory management and the ability to maintain stock levels for all bar supplies.
- Provided guests with a positively memorable experience by advising diners on food menu items and drink specials. Skillfully prepared standard as well as exotic mixed beverages in a timely manner.
- Ensured a clean and organized bar and dining area.
Customer Service Representative/ Tour Professional
Mayan Eden Park
04.2019 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Organized and scheduled tours for different times of the day.
- Answered questions related to attractions patiently and thoughtfully.
- Scheduled tours inside of museums and facilities with permission of building managers. Drove groups of tourists around in tour bus while describing streets and buildings over an intercom.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Air Conditioner Technician - Residential And Commercial Air Conditioner Technician
Instituto Politecnico De Tampa
Tampa, FL06.2019
High School Diploma -
Alpha Institute Bilingual School
Honduras05.2015
Skills
- Bilingual Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Scheduling
- Follow-up skills
- Order Processing
Timeline
Customer Service Representative/ Bartender/ Server
El Sol De Mexico
05.2021 - 11.2023
Customer Service Representative/ Tour Professional
Mayan Eden Park
04.2019 - 04.2021
Air Conditioner Technician - Residential And Commercial Air Conditioner Technician
Instituto Politecnico De Tampa
High School Diploma -
Alpha Institute Bilingual School