Ederman Manrique
Houston,TX
Summary
Dynamic Client Services Specialist Lead at Sagis Diagnostics with a proven track record in enhancing customer satisfaction and team performance. Skilled in strategic planning and staff management, I successfully coordinated marketing initiatives and resolved account discrepancies, fostering a collaborative environment that drove efficiency and innovation.
Overview
3
3
years of professional experience
Work History
Client Services Specialist Lead
Sagis Diagnostics
08.2023 - Current
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Participating in corporate projects and completing additional assigned duties
Specimen Accessioner Lead
Sagis Diagnostics
10.2022 - Current
- Followed safety protocols while handling hazardous materials.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Interpreted laboratory results to provide technical advice to scientists.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Troubleshot and resolved equipment and process issues.
- Trained and supervised junior technicians in laboratory protocols.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Monitored and documented safety standards to verify compliance.
- Participated in lab meetings and project presentations.
- Provided support and guidance to junior lab staff.
Education
Jersey Village High School
Jersey Village, Houston TXAssociate of Science - Business Administration And Management
University of St. Thomas
Houston, TX05-2026
Skills
- Marketing
- Staff management
- Networking strategies
- Innovation management
- Team leadership
- Work prioritization
- Cross-functional teamwork
- Decision-making
- Strategic planning
- Employee onboarding
- Recruiting and interviewing
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Services Specialist Lead
Sagis Diagnostics
08.2023 - Current
Specimen Accessioner Lead
Sagis Diagnostics
10.2022 - Current
Jersey Village High School
Associate of Science - Business Administration And Management
University of St. Thomas
Similar Profiles
Mya MasseyMya Massey
Specimen Collector at SAGIS DiagnosticsSpecimen Collector at SAGIS Diagnostics
Lauren LopezLauren Lopez
Supplies and Operations Administrative Assistant at Sagis DiagnosticsSupplies and Operations Administrative Assistant at Sagis Diagnostics
Joshua KinghornJoshua Kinghorn
Histotech at SAGISHistotech at SAGIS
Terrione GrayTerrione Gray
Proactive Agent at Percepta/HybridProactive Agent at Percepta/Hybrid
Elliott BeezleyElliott Beezley
Cross Country Athlete at St. Anne'sCross Country Athlete at St. Anne's