Aleja Mendieta
Operations Manager
Colón,La Libertad
Summary
Accomplished Operations Manager with a proven track record at Telus International, enhancing customer satisfaction and streamlining operations. Expert in organizational management and problem-solving, demonstrated through strategic planning and implementation. Achieved significant improvements in performance metrics and operational efficiency, leveraging both technical and interpersonal skills to drive success.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Operations Manager
Telus International
10.2020 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
Team Leader
Telus International
12.2015 - 10.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Customer Service Representative
Telus International
10.2014 - 12.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Architect
Atmósferas Estudio. (Independent)
03.2013 - 09.2014
- Maintained strong communication with clients throughout the design process to ensure alignment between their vision and the final product.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Developed comprehensive project documentation, including site plans, elevations, sections, and details for clear communication of design intent.
- Researched materials to determine appropriate selection for projects.
- Applied creative problem-solving skills to address unique challenges in the architectural design process.
Construction Supervisor
J.M. Ingenieros S.A. De C.V.
07.2009 - 07.2011
- Supervised field crews to maximize quality and work efficiency.
- Reported quality of performance on site to site construction managers.
- Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
- Completed projects on time and within budget by effectively managing resources and schedules.
Education
Master of Business Finance - Finance
ESI School of Management
El Salvador 05.2001 -
Architect - Architecture
Universidad José Simeón Cañas, UCA.
El Salvador 05.2001 -
High School Diploma -
Colegio Belén.
El Salvador 05.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Organizational management
Data analysis
Decision-making
Planning and implementation
Timeline
Operations Manager
Telus International
10.2020 - Current
Team Leader
Telus International
12.2015 - 10.2020
Customer Service Representative
Telus International
10.2014 - 12.2015
Architect
Atmósferas Estudio. (Independent)
03.2013 - 09.2014
Construction Supervisor
J.M. Ingenieros S.A. De C.V.
07.2009 - 07.2011
Master of Business Finance - Finance
ESI School of Management
05.2001 -
Architect - Architecture
Universidad José Simeón Cañas, UCA.
05.2001 -
High School Diploma -
Colegio Belén.
05.2001 -
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