Edgar Harvey
Houston,TX
Summary
Dynamic management professional with over 15 years of experience in finance, sales, operations, and training and development. Proven track record of driving productivity improvements, expanding customer bases, and increasing revenue through strategic evaluations and enhancements. Expertise in advanced software applications including Excel, Word, and Adobe, along with a strong understanding of IT systems and industry-specific software. Committed to fostering collaborative team environments that prioritize shared goals while leveraging exceptional communication and project management skills to effectively navigate fast-paced challenges.
Overview
27
27
years of professional experience
Work History
Travel Agent - Premium & Luxury Cruise
Vacations To Go
Houston, TX
08.2023 - Current
- Provided expert advice on travel destinations, ensuring compliance with safety regulations and travel advisories.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Followed up with customers to increase customer service with travel plans.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
DIRECTOR OF FINANCE
Lucille’s Hospitality Group / Lucille’s 1913 Community Kitchen
Houston
12.2015 - 01.2023
- Director of all financial activities for both the for profit and non-profit entities within Lucille’s umbrella.
- Prepared and presented staffing/sales reports, kept statistical and financial records, assessed and improved profitability more the 30% year over year.
- Liaised with customers, employees, suppliers, licensing authorities and sales representatives while cultivating relationships through networking and community outreach.
- Made improvements to the running of the business and development the restaurant specifically spear heading major renovations to create increased guest seating and special event space resulting in higher monthly revenue.
- Managed kitchen and bar inventory with a focus on loss prevention and cost control.
- Engaged with foundations, governmental and non-governmental entities to secure funding for non-profit endeavors will manage $2 million budget annually.
OPERATIONS MANAGER
South Post Oak Recycling Center
04.2019 - 04.2021
- Recruited by owner to oversee day to day operations while building systems to adequately train and maintain OSHA health and safety in an industrial environment.
- Managed schedules, new hire training, and progressive discipline of 20 employees.
- Implemented training modules and safety curriculum to ensure all employees certifications and knowledge met industry standards resulting in fewer reportable incidents and accidents.
- Adeptly interpreted Commodity Exchange Inc. (COMEX) index daily to set buying and selling schedule on recyclable metals including gold, copper, aluminum, and nickel alloy.
- Build out and facilitate a robust internal communication system which includes weekly Operations Management team meetings.
- Track and monitor daily inventory volume by category.
- Inventory management and control across all yards
- Establish processes and systems to monitor and track loss prevention throughout the month.
- Oversee an accurate and efficient end of month inventory and close out process.
SALES AND F&I MANAGER / AUTO BROKER
Space City Auto Center
Houston
10.2011 - 11.2015
- Partner in special finance focused used automobile dealership. Managed and trained sales and finance team to meet set monthly goals directly resulting in increased revenues and business growth.
- Increases year-to-date sales consistently over a 4-year period resulting in an increase of $1.5 million in gross sales.
- Brokered in and out of state sales and purchases, coordinating all details including securing third party financing and shipment logistics.
- Maximized profitability on all sales through intense negation with third party lenders and financial institutions while maintain prospective of clients’ needs.
COLLECTIONS MANAGER
First Data, Inc.
08.2001 - 01.2005
- Promoted from within ranks from collector to manager of highest budgeted check recovery group. Tasked to increase revenue and improve collection standards.
- Managed a portfolio of accounts over $250 million which includes 3rd party consumer accounts.
- Set workload strategies.
- Train/Coached new employees in a positive direction to ensure industry success.
- Negotiated settlement of accounts and reasonable payment arrangements within corporate guidelines.
INBOUND DOCK OPERATIONS SUPERVISOR
Yellow Freight Systems, Inc.
06.1998 - 07.2001
- Advanced through management training program to head inbound LTL freight distribution over the city of Houston and surrounding service areas.
- Managed a rotating crew of 15-25 union and casual employees to ensure productions standards were meet and exceeded in a fast pace, time sensitive environment.
- Ensured all employees worked effectively in a matter consistent with OSHA health and safety requirements with a goal of ZERO accidents or incidents.
- Inspected all loads to ensure TxDoT hazardous material guidelines and precautions followed without fail.
Education
Bachelor of Science - Finance
Prairie View A & M University
Prairie View, TX01.2020
Skills
- GOAL SETTING AND ATTAINMENT
- STRATEGIC PLANNING AND IMPLEMENTATION
- SALES TRACKING AND MONITORING
- NEW PRODUCT LAUNCH AND POSITIONING
- POLICY AND PROCEDURE CREATION AND IMPLEMENTATION
- COLLECTIONS
- CONTRACT NEGOTIATIONS
- TRANSPORTATION PLANNING AND LOGISTICS
- SALES AND PRODUCT PROMOTION
- P & L ACCOUNTABILITY, EXPENSE CONTROL, ANDEOM REPORTING
- VENDER SELECTION AND NEGOTIATION
- IT SYSTEMS MANAGEMENT
- WORKFLOW PLANNING AND PRIORITIZATION
- DATA ANALYSIS AND PROBLEM SOLVING
- ACCOUNT RECRUITMENT, MANAGEMENT AND RETENTION
Timeline
Travel Agent - Premium & Luxury Cruise
Vacations To Go
08.2023 - Current
OPERATIONS MANAGER
South Post Oak Recycling Center
04.2019 - 04.2021
DIRECTOR OF FINANCE
Lucille’s Hospitality Group / Lucille’s 1913 Community Kitchen
12.2015 - 01.2023
SALES AND F&I MANAGER / AUTO BROKER
Space City Auto Center
10.2011 - 11.2015
COLLECTIONS MANAGER
First Data, Inc.
08.2001 - 01.2005
INBOUND DOCK OPERATIONS SUPERVISOR
Yellow Freight Systems, Inc.
06.1998 - 07.2001
Bachelor of Science - Finance
Prairie View A & M University