Edgar Alcala
Ceres,CA
Summary
Dynamic Parts Advisor with proven expertise in vehicle operations and vendor relations honed at Central Valley Jeep Dodge Ram. Excelled in improving customer satisfaction and streamlining parts documentation, achieving high service levels. Skilled in DealerTrack and team collaboration, adept at enhancing inventory management and customer service efficiency. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Advisor
Central Valley Jeep Dodge Ram
10.2014 - Current
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Assisted customers in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Stocked and managed stock of parts.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Managed diesel parts inventory and tracked status of recent orders.
Education
High School Diploma -
Turlock High School
Turlock, CA05-2011
Skills
- Ordering parts
- Invoice Processing
- Improving customer satisfaction
- Parts recommendation
- Vehicle operations knowledge
- Vendor Relations
- Team Collaboration
- Problem-solving skills
- Parts documentation
- Proficient in DealerTrack
- Email Communication
- Customer Service
Certification
Chrysler Certified
Languages
Spanish
Native or Bilingual
Timeline
Parts Advisor
Central Valley Jeep Dodge Ram
10.2014 - Current
Chrysler Certified
High School Diploma -
Turlock High School
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