Edgar Baltazar
San Marcos,CA
Summary
Dedicated concierge with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Lead Front Desk Receptionist
Silvergate San Marcos
San Marcos, CA
08.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Dining Room Host
Silvergate San Marcos
San Marcos, CA
09.2015 - 08.2021
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations and communicated changes to guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Arts - Human Development
California State University San Marcos
San Marcos05.2020
Minor - Spanish
California State University San Marcos
San Marcos05.2020
Skills
- Data Gathering
- Positive Attitude and Energetic
- Front Desk Management
- Workload Prioritization
- Invoice Documentation Management
- Protested Check Handling
- Statement Distribution
- Illustration and Design
Affiliations
- Solutions Family Center and Administration Offices
- Managed Salesforce accounts and inputted any new data given
-Organized events and assured that necessary personnel were available on given days
-Toured incoming guests of the facility and explained our mission goals and values
Timeline
Lead Front Desk Receptionist
Silvergate San Marcos
08.2021 - Current
Dining Room Host
Silvergate San Marcos
09.2015 - 08.2021
Bachelor of Arts - Human Development
California State University San Marcos
Minor - Spanish
California State University San Marcos