Edgar Caballero
CDMX,México
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Data & Digital Solutions Assoc Manager
PepsiCo Internacional México
04.2011 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Oversaw training and onboarding process for all new team members on D&DS .
- Mentored and supported max 15 department employees to create strong workplace culture.
- Coordinated resources from stakeholders and mapped out project deliverables.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Attended Agile ceremonies, demos and production proving activities.
- Broke project into epics and implementable user stories.
- Owned and prioritized product backlog.
- Communicated project updates to stakeholders at all levels.
- Developed and introduced IT strategies to improve operational efficiency.
SAP Data Analyst Migration
Hildebrando-IBM-Grupo Modelo
02.2009 - 04.2011
- Compiled, cleaned and manipulated data for proper handling.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Developed polished visualizations to share results of data analyses.
- Created training documentation and provided training on standard and custom SAP transactions.
- Used ALM to develop technical documentation for both technical and non-technical audiences.
- Used SQL and Cransoft (Now Sinity) to update and maintain all SAP MM, WM and PM migration proccess
- Identified and recommended products, technologies and vendors to meet budgetary constraints of projects and programs.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Translated technical concepts and information into terms parties could easily comprehend.
- Tested functional compliance of company products.
Implementation Specialist
Grupo Telelink
07.2007 - 01.2009
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Focused solutions on industry-specific workflow BANSEFI (TCB core Bank), client base and protocols, tailoring implementations to client needs.
- Cultivated relationships with sales team to support and supply corrective actions.
- Explained complex, technology-related issues in basic, understandable terms to clients.
Education
Ingenieria - Comuniciones Y Electronica
Instituto Politecnico Nacional
MéxicoSkills
- Plan Projects
- Customer Rapport
- Budgeting and Resource Management
- Staff Management
- Project Management
- Technical Proficiency
- Business Analysis
- SAP Customs Management
- Systems Thinking
- Problem Resolution
- Waterfall, Agile methodology ( Product Owner)
- Agile Framework
- Technical Expertise SAP MM, WM, PLM, SD
- Work Prioritization
Certification
Agile SAFe Product Owner
Languages
English
Full Professional
Portuguese
Limited Working
German
Elementary
Timeline
Data & Digital Solutions Assoc Manager
PepsiCo Internacional México
04.2011 - Current
SAP Data Analyst Migration
Hildebrando-IBM-Grupo Modelo
02.2009 - 04.2011
Implementation Specialist
Grupo Telelink
07.2007 - 01.2009
Ingenieria - Comuniciones Y Electronica
Instituto Politecnico Nacional
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