Edgar Charles, VI
Los Angeles,CA
Summary
Versatile and people-focused professional with experience in customer service, team leadership, and creative audio production. Proven ability to manage fast-paced environments, resolve conflicts, and build strong relationships. Passionate about delivering high-quality experiences while developing skills in music and artist development.
Overview
4
4
years of professional experience
Work History
Site Director
Team Prime Time
Los Angeles
08.2025 - Current
- Developed and implemented program curricula to foster student engagement and learning outcomes.
- Coordinated scheduling and logistics for events, ensuring seamless operation and participant satisfaction.
- Led a team of staff and volunteers, providing training and mentorship to enhance performance and collaboration.
- Monitored program effectiveness through feedback collection and data analysis, driving continuous improvement initiatives.
Customer Service Representative
Sweet E’s Bake Shop
Los Angeles, CA
06.2023 - 08.2025
- Assisted customers with inquiries and product selection, ensuring positive shopping experiences.
- Managed order processing and fulfillment, maintaining high accuracy levels in transactions.
- Collaborated with kitchen staff to ensure timely availability of fresh baked goods.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Delivery Driver
Sweet E’s Bake Shop
Los Angeles, CA
06.2023 - 08.2025
- Delivered baked goods to customers, ensuring timely and accurate service.
- Maintained cleanliness and organization of delivery vehicle for optimal performance.
- Communicated effectively with customers to confirm orders and address inquiries.
- Managed route planning to minimize delays and enhance delivery efficiency.
Sales Associate
Bath & Body Works
Santa Monica, CA
02.2023 - 06.2023
- Assisted customers in selecting products and provided product knowledge to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure optimal customer engagement.
- Processed transactions accurately using point-of-sale system, ensuring efficient checkout experience.
- Collaborated with team members to achieve daily sales goals through effective communication and support.
Games Attendant
Santa Monica Amusements
Santa Monica, CA
12.2021 - 02.2023
- Ensured guest safety by monitoring game area and enforcing rules
- Assisted in setup and maintenance of arcade games, enhancing operational efficiency
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Maintained cleanliness and organization of gaming areas to improve guest experience
Education
The Art of Music Production - Music Production
Berklee College of Music
Boston, MA04.2026
High School Diploma -
Alexander Hamilton Senior High School
Los Angeles, CA06.2020
Skills
Conflict Resolution & De-escalation
Leadership & Team Coordination
Strong Communication & Interpersonal Skills
Customer Service Excellence
Audio Engineering & Production
Creative Direction & Artist Development
Digital Photo Editing
Languages
English
Native or Bilingual
Timeline
Site Director
Team Prime Time
08.2025 - Current
Customer Service Representative
Sweet E’s Bake Shop
06.2023 - 08.2025
Delivery Driver
Sweet E’s Bake Shop
06.2023 - 08.2025
Sales Associate
Bath & Body Works
02.2023 - 06.2023
Games Attendant
Santa Monica Amusements
12.2021 - 02.2023
The Art of Music Production - Music Production
Berklee College of Music
High School Diploma -
Alexander Hamilton Senior High School