Laney Williams
Ashland,KY
Summary
Dynamic operations leader with extensive experience at Village Caregiving, excelling in healthcare operations management and caregiver retention. Proven track record in compliance oversight and community outreach, fostering strong partnerships. Adept at independent decision-making and problem-solving in high-pressure environments, ensuring optimal client and caregiver satisfaction.
Overview
10
10
years of professional experience
Work History
Director of Operations
Village Caregiving
Prestonsburg, KY
06.2021 - Current
- Oversee daily operations supporting 80+ active clients and 70+ caregivers across the assigned territory
- Lead full-cycle hiring and onboarding of caregivers, from interviewing through orientation, with urgency to meet client demand.
- Provide 24/7 on-call operational support on a rotating basis to address urgent staffing, client, and caregiver needs.
- Create and maintain effective caregiver schedules, balancing coverage needs, caregiver availability, and client preferences.
- Coordinate and jointly execute internal and external compliance audits for client, employee, and VA records in collaboration with the office nurse to ensure audit readiness and regulatory adherence
- Maintain a strong working knowledge of Village Caregiving's services, policies, procedures, and compliance expectations.
- Independently established and cultivated a referral partnership with Adult Protective Services, strengthening community presence and referral flow.
- Foster a supportive, communicative work environment by addressing caregiver and client concerns with professionalism and sound judgement.
- Exercise independent decision-making and accountability when resolving operational, staffing, and client-related issues.
Secretary
Highlands ARH Regional Medical Center
Prestonsburg, KY
05.2018 - 06.2021
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Organized each patients surgical chart to ensure that all information was there for both anesthesia and surgeon for the day of surgery
- Scheduled all Pre Admission Testing appointments for patients needing pre surgical testing
- Completed all Electrocardiography and COVID testing on surgical patients
- Worked closely with the Director of Clinical Pharmacy in scheduling for all Bamlanivimab infusion (COVID treatment) patients
- Retrieved prior authorizations for surgical procedures
Outpatient Surgery Secretary
Highlands Regional Medical Center
Prestonsburg, KY
10.2015 - 09.2016
- Greeted all (nearly 30-40) surgical patients with a comforting welcome
- Checked patients in for their surgery
- Made sure that all desired information was in each patients chart that was needed in order for the procedure to run smoothly
- Collected co payments from surgical patients
- Scanned insurance cards and other important documents into each patients chart
- Helped get patients ready for surgery by doing their vitals, pregnancy test (if female), and gathering linens for patients such as: surgical gowns and warms blankets
- Assisted in Post Anesthesia Care Unit with helping take patients out to their car after surgery and cleaning beds
- Contacted surgical patients to give time and instructions for their procedure
Education
High School Diploma -
Johnson Central High School
Paintsville, KY05-2013
Skills
- Healthcare Operations Management
- Staffing, Hiring, Onboarding & Retention
- Caregiver Scheduling & Workforce Coordination
- Compliance Oversight
- Referral Source Development & Community Outreach
- Independent Decision-Making & Accountability
- Team Leadership & Cross-functional Collaboration
- Problem Solving in High-Pressure Environments
- HIPPA Compliance & Confidentiality
- Documentation & Record Management
- Conflict Resolution & De-escalation
- Time Management & Organizational Skills
Accomplishments
Independently established and strengthened a referral partnership with Adult Protective Services, enhancing community collaboration and referral support.
Timeline
Director of Operations
Village Caregiving
06.2021 - Current
Secretary
Highlands ARH Regional Medical Center
05.2018 - 06.2021
Outpatient Surgery Secretary
Highlands Regional Medical Center
10.2015 - 09.2016
High School Diploma -
Johnson Central High School