Edgar Diego
Santa Barbara,CA
Summary
Dynamic and results-oriented professional with proven expertise in staff training and customer service excellence. At Whole Foods Market, led team enhancements and training programs, significantly improving performance and service standards. Skilled in compliance requirements and task delegation, adept at fostering high-quality guest experiences and efficient service delivery at Los Agaves Restaurant.
Overview
6
6
years of professional experience
Work History
Team Trainer
Whole Foods Market
Santa Barbara
02.2022 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Server
Los Agaves Restaurant
Santa Barbara, CA
06.2019 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma - English
Santa Barbara High School
Santa Barbara06.2019
Skills
- Compliance requirements
- Task delegation
- Staff training
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Trainer
Whole Foods Market
02.2022 - Current
Server
Los Agaves Restaurant
06.2019 - 02.2022
High School Diploma - English
Santa Barbara High School