EDGAR GAITAN
Confie/Freeway Insurance Services
Panorama City,CA
2
Languages
1
Certification
12
years of professional experience
Dedicated customer service specialist with over 10 years experience in a fast-paced, answering calls in professional telephone etiquette. Offer demonstrated proficiency in insurance products and services. Trained in reviewing documents, working with internal and external parties and resolving routine and challenging concerns with independent approach. Capable of identifying and resolving problems, promoting new offerings and outperforming sales goals. High-energy motivated person trying new challenges, and quick learn new skills.
Work History
National Telesales Agent
6 Years 10 Months- Handled inbound telephone calls from interested customers.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Maintained and recorded customer information in database.
- Collaborated with management to resolve concerns and problem calls.
- Set up new accounts and listed personal, demographic and payment information in system.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
Sales Agent Representative
2 Years 9 Months- Upsold products to policyholders and potential new clients.
- Managed both an in-store retail customer and a phone call at the same time with clear prioritization, quick acknowledgment, and calm boundary-setting.
- Exceeded company sales goals for new policies.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Analyzed customer needs and provided best options, upselling products and services.
- Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
- Received 5 Sales Representative of the month
Valet Parking Attendant
2 Years 8 Months- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Issued tickets and collected parking fees from individuals.
- Thanked customers upon departure from store to leave positive impression of customer service.
Education
High School Diploma
Skills
Quick learner
Product and service knowledge
Negotiation Tactics
Excellent communication skills
Self-motivated
Sales closing
Managing risk
Disciplined
Reliable and punctual
Email and telephone etiquette
Certification
National Personal Lines Broker-Agent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
National Telesales Agent
Confie/Freeway Insurance Services
11.2019 - 09.2026Read More
Sales Agent Representative
Adrianas Insurance Services
02.2017 - 11.2019Read More
Valet Parking Attendant
Modern Parking Inc
06.2014 - 02.2017Read More
Hollywood Senior High School
High School Diploma
Read More