Summary
Overview
Work History
Education
Skills
Timeline
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Kenny Johnson

San Antonio,TX

Summary

Driven and hardworking IT and customer service specialist. Looking to leverage 10+ years of expertise in computer systems management and customer service/sales expertise into a more organized project/company. Have strong communication, organizational and time management skills. Authorized to work in the US for any employer.

Overview

9
9
years of professional experience

Work History

Business Telesales Agent

OneTouch
08.2023 - Current
  • Build relationships with customers using strong persuasion and active listening skills.
  • Answer questions about company offerings with knowledgeable responses about products and services.
  • Answer calls, took messages, and transferred calls to correct individuals.
  • Deliver scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Handle high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Complete daily cold calling and outreach to build sales pipeline.
  • Record and updated customer information in online systems.
  • Display excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Record contact information of customers and potential customers in internal database.
  • Inform current and prospective customers of promotions and new or upgraded products.
  • Call prospective customers in designated market area to qualify leads.
  • Qualified leads and set up customer appointments for outside sales team.
  • Educate customers on product and service benefits, explaining features and answering questions.
  • Overcome objections using friendly, persuasive strategies.
  • Generate leads and establish relationships with potential customers through outbound telephone calls.
  • Explain product prices and packages as well as answer questions and address concerns of customers.
  • Ask relevant questions to assist customers with selecting needed or requested products and services.
  • Provide information about available products and services, membership details, and purchase advantages.
  • Developed extensive knowledge of products and services to better assist customers.

IT Specialist

Ibex
10.2022 - 08.2023
  • Assisted Real Estate agents with any technical problems on their computer or on their web based platform Compass.com.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Managed high levels of call flow.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.

Professional Audio Engineer

Babyrokk Studios
08.2020 - 10.2022
  • Recorded, mixed and mastered song recordings and consistently ensured best quality sound for my clients.
  • Recorded variety of genres including poem and spoken word.

Senior Account Manager

DIRECTV
08.2017 - 04.2020
  • Worked with customers wanting to disconnect and tried to save them by solving problems that included packaging, billing, and re-activation.

Verizon Senior Account Analyst

Conduit Global
05.2015 - 08.2017
  • Ensured customers were taken care of and handled all problems, and/or discrepancies to keep the customer satisfied.
  • Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.

Cook

Sautee, Tui Steppis
05.2014 - 05.2015
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Communicated closely with servers to fully understand special orders for customers.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

Education

High School Diploma -

Cornerstone Christian School
San Antonio, TX
06.2012

Associate’s - Business

Northwest Vista College
San Antonio, TX
06.2014

Bachelor of Science -

University of Texas At San Antonio
San Antonio, TX
06.2017

Skills

  • Hardworking
  • Computer skills
  • Quick Learner
  • Takes direction easily
  • Can handle continuity as well as change of environment
  • Outworks most peers
  • Multiple Employees of the month awards from all restaurants previously worked for
  • Moved through different companies earning higher wages throughout job history
  • National Honor Society
  • Culinary Experience
  • Materials Handling
  • Kitchen Experience
  • Data entry (10 years)
  • Product and Service Knowledge
  • Script Use
  • Sales Expertise
  • Effective Customer Communication
  • Selling Skills
  • Conflict Resolution Techniques
  • Customer service (10 years)
  • Typing (10 years)
  • Scripted Call Control
  • Electronic Systems
  • Call Center Operations
  • Outbound and Inbound Calls
  • Productivity Standards
  • Technical Skills
  • Microsoft Office
  • Telesales

Timeline

Business Telesales Agent

OneTouch
08.2023 - Current

IT Specialist

Ibex
10.2022 - 08.2023

Professional Audio Engineer

Babyrokk Studios
08.2020 - 10.2022

Senior Account Manager

DIRECTV
08.2017 - 04.2020

Verizon Senior Account Analyst

Conduit Global
05.2015 - 08.2017

Cook

Sautee, Tui Steppis
05.2014 - 05.2015

High School Diploma -

Cornerstone Christian School

Associate’s - Business

Northwest Vista College

Bachelor of Science -

University of Texas At San Antonio

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Kenny Johnson