Edgar Gonzalez
Elizabeth,NJ
Summary
Seasoned System Administrator with 5-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
4
4
years of professional experience
Work History
Information Technology Specialist
United States Army
08.2023 - Current
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
Information Technology Specialist
United States Army
06.2020 - 07.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed high levels of call flow and responded to direct user technical support needs.
- Used and managed ticketing systems in order to process users requests
- Provided on-call support for critical issues related to users accounts, computer hardware/software issues, and other internet related issues.
- Conducted regular cybersecurity training sessions for employees, reducing the risk of data breaches and phishing attacks.
Education
Associate of Applied Science - Information Technology
Purdue Global University
2550 Northwestern Ave Ste 1100, West Lafayette, IN12.2025
High School Diploma -
Alexander Hamilton Preparatory Academy
Elizabeth, NJ06.2019
Skills
- Hardware Installations
- Software Updates
- Help Desk Supoort
- End-User Support
- Incident Response
- Cybersecurity Analysis
- Information Assurance
- System Administration
Accomplishments
- 4x Army Achievement Medal earned for providing outstanding support in field and garrison environments.
- Army Good Conduct Medal earned for serving three years without any formal discipline actions.
- Humanitarian Service Ribbon earned for supporting/creating an Isolation Facility in order to combat against COVID
Languages
Spanish
Native or Bilingual
Timeline
Information Technology Specialist
United States Army
08.2023 - Current
Information Technology Specialist
United States Army
06.2020 - 07.2023
Associate of Applied Science - Information Technology
Purdue Global University
High School Diploma -
Alexander Hamilton Preparatory Academy
Similar Profiles
Zena HernandezZena Hernandez
Military Police Officer at United States Army/United States Army ReservesMilitary Police Officer at United States Army/United States Army Reserves
Ann Q. PhamAnn Q. Pham
Drill Sergeant at United States Army Reserve, United States ArmyDrill Sergeant at United States Army Reserve, United States Army
Travis TorrelloTravis Torrello
Logistics & Medical Material Management at United States Army/ United States Army ReservesLogistics & Medical Material Management at United States Army/ United States Army Reserves
Michaela HartzMichaela Hartz
Military Intelligence Officer at United States Army Reserve, United States ArmyMilitary Intelligence Officer at United States Army Reserve, United States Army
Joseph CastilloJoseph Castillo
Sales Associate at Calvin KleinSales Associate at Calvin Klein