Work Preference
Summary
Overview
Work History
Education
Skills
References
Military Service
Languages
Affiliations
Timeline
Generic
Open To Work

Edgar Hernandez

Customer Experience Specialist
Itasca,IL

Work Preference

Job Search Status

Open to work

Desired Job Title

Customer Experience SpecialistCustomer Service RepresentativeProduct ServicesNorthern District Loss Prevention ManagerE4 - Petty Officer 3rd Class, Fireman / Engineer, Gunners Mate

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Itasca, USAItasca, IL
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time off401k matchTeam Building / Company Retreats4-day work weekWork from home option

Summary

Dynamic Customer Experience Specialist with a proven track record at Coda Resources Ltd, excelling in data analysis and relationship building. Recognized for optimizing order fulfillment processes and enhancing customer satisfaction. Adept at communication and problem-solving, I thrive in fast-paced environments, ensuring efficient service delivery and fostering strong client connections.

Overview

26
26
years of professional experience

Work History

Customer Experience Specialist

Coda Resources Ltd
Glendale Heights
10.2024 - Current
  • Provided ongoing support for customers utilizing e-commerce platform.
  • Generated weekly reports tracking key metrics, including revenue growth and average order value.
  • Troubleshot checkout process issues to enhance customer experience.
  • Trained new staff on efficient use of e-commerce system.
  • Communicated with customers via email, phone, and messaging to resolve inquiries and provide support.
  • Canceled orders based on customer requests and inventory challenges.
  • Created strategies to optimize order fulfillment, improving overall efficiency.
  • Collaborated with cross-functional teams to enhance site performance.

Customer Service Representative

MISUMI USA
Schaumburg
04.2022 - 09.2024
  • Addressed customer requests for order expediting, cancellations, mis-shipments, damaged parts, and payment inquiries, providing efficient solutions to enhance customer satisfaction.
  • Fostered positive customer relations by proactively updating clients on their open order inquiries.
  • Recognized for providing efficient, high-quality service to these key customers.
  • Complete accurate quotes and sales orders entries for MVP customers such as Sanmina, Aisin, JR Automation, Comau, Denso.
  • Oversaw customer accounts for Spanish-speaking clients across Central and South America.
  • Executed all tasks in accordance with customer service standards and KPIs, ensuring consistent performance.
  • Organized daily tasks to ensure all responsibilities were completed by shift end.

Product Services

Amerisun Inc. POWERSMART
Itasca
05.2018 - 04.2022
  • Acted as customer advocate to effectively resolve product and service issues.
  • Acted as the primary contact for customer quality issues, collaborating with internal departments for resolution.
  • Executed quotations and purchase orders, confirming ship dates and pricing to streamline order processing.
  • Responded to customer inquiries on product specifications, pricing, and availability to ensure informed decision-making.
  • Expedited order investigations and managed RMA/credit requests.
  • Managed inbound and outbound calls to resolve customer queries efficiently.

Northern District Loss Prevention Manager

Carson’s
Lombard
09.2006 - 04.2018
  • Investigated losses related to theft, fraud, and cash discrepancies using CCTV and software tools.
  • Conducted interviews with associates to recover losses or establish restitution agreements.
  • Executed regional store operational audits, ensuring adherence to compliance standards and identifying areas for improvement.
  • Communicated audit findings to management and corporate, establishing timelines for resolving discrepancies to enhance operational integrity.
  • Trained associates on safety protocols, including fire, tornado, and threat evacuations.
  • Developed comprehensive safety plans addressing potential natural disasters and unforeseen threats.
  • Coached management staff and associates on safety plan adherence, fostering a culture of safety and preparedness across the organization.
  • Maintained OSHA compliance through accessible training records and ongoing education.

E4 - Petty Officer 3rd Class, Fireman / Engineer, Gunners Mate

United States Navy
08.2000 - 08.2004
  • Completed basic training at Naval Station Great Lakes, receiving orders to USS Denver (LPD-9) at 32nd St Naval Base, San Diego.
  • Deployed to Middle East during Operation Enduring Freedom, focusing on Afghanistan in 2002.
  • Served as member of vessel board search and seizure team, ensuring operational readiness.
  • Qualified in small weapons training, certified to instruct sailors in small arms proficiency.
  • Active duty in engineering department included certification for standing watch in #2 engine room.
  • Conducted routine inspections of equipment and machinery spaces, maintaining optimal functionality and safety standards.
  • Coordinated firefighting drills and emergency response procedures, improving crew readiness for potential emergencies.
  • Assisted with loading and unloading cargo from vessels and dockside facilities, ensuring efficient operations and timely mission support.

Education

High School Diploma -

Fenton High School
Bensenville, IL
05-1999

Criminal Science

College of DuPage
Glen Ellyn, IL

Skills

  • Customer relationship management
  • Customer support management
  • Customer service operations
  • Communication strategies
  • Attention to detail
  • Data analysis
  • Logistics coordination
  • Payment processing
  • Microsoft Excel and Office
  • Software navigation skills
  • Time management
  • Multitasking techniques
  • Collaborative teamwork
  • Adaptability strategies
  • Conflict resolution
  • Professional demeanor under pressure

References

Available upon request

Military Service

United States Navy, 08/00, 08/04, E4 - Petty Officer 3rd Class, Fireman / Engineer, Gunners Mate, After completion of basic training at Naval Station Great Lakes, North Chicago IL., Received orders to serve on the USS Denver LPD-9 located at 32nd St Naval Base in San Diego CA., Deployed to the Middle East during Operation Enduring Freedom in the Afghanistan region in 2002., Member of the ships Vessel Board Search and Seizure team., Qualified in small weapons training and certification to train and certify Sailors in small arms certification., Served the first 2 years of active duty in the Engineering department., Training was given to be certified in standing watch in the ships # 2 Engine room., After serving honorably for 4 years, decided to leave the military after my voluntary contract to pursue a career in the civilian sector.

Languages

Spanish
Professional

Affiliations

  • Youth sports coaching
  • Physical fitness training
  • DIY Home projects
  • Sports fan

Timeline

Customer Experience Specialist

Coda Resources Ltd
10.2024 - Current

Customer Service Representative

MISUMI USA
04.2022 - 09.2024

Product Services

Amerisun Inc. POWERSMART
05.2018 - 04.2022

Northern District Loss Prevention Manager

Carson’s
09.2006 - 04.2018

E4 - Petty Officer 3rd Class, Fireman / Engineer, Gunners Mate

United States Navy
08.2000 - 08.2004

High School Diploma -

Fenton High School

Criminal Science

College of DuPage
Edgar HernandezCustomer Experience Specialist