Edgar Hinojosa
Buda
Summary
A college graduate from a recognized Texas university in the field of criminal justice. A highly motivated young professional with solid background in Customer service, insurance, logistics and data entry. A critical thinker and team player looking to utilize education in law enforcement/investigations to start a career in criminal justice and become an asset to an organization.
Professional legal support specialist with history of ensuring efficient and effective operations in legal settings. Proven ability to manage documentation, schedule coordination, and client communication. Strong team player with focus on achieving results and adapting to changing needs. Skilled in legal research, drafting correspondence, and maintaining confidentiality. Reliable and organized with commitment to supporting legal teams in delivering high-quality outcomes.
Overview
10
10
years of professional experience
Work History
Legal Secretary
Travis County District Attorney’s Office
12.2024 - 06.2025
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
Court Clerk II
Travis County District Clerks Office
10.2022 - 12.2024
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Managed confidential information securely, upholding the integrity of the court system.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Prepared court documents for filing in alignment with established protocols to support compliance.
Claims Examiner I
Texas Department of Insurance
04.2021 - 10.2022
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical forms for accuracy and appropriateness of charges before approving appointments with doctors as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and state policies.
Bilingual Service Consultant
Progressive Insurance
03.2019 - 04.2021
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Interviewer
Clearwater Research
05.2016 - 10.2017
- Maintained confidentiality of customer information and company procedures.
- Coded data from participant interviews.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Conducted telephone interviews of general population to collect data for health studies.
Operator Specialist
Austin Resource Recovery
02.2015 - 02.2016
- Operate machinery and vehicles to efficiently and safely collect waste and recyclable materials.
- Reduced machine downtime by conducting regular maintenance checks and addressing issues promptly.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with City of Austin and OSHA safety rules and regulations.
Education
Bachelor of Science - Criminal Justice (Law Enforcement)
Texas State University
San Marcos, TX05.2018
Criminal Justice - undefined
Austin Community College
05.2016
Skills
- Proficient in Spanish
- Document formatting
- Efficient multi-tasker
- Calendar management
- Typing speed 60 WPM
- Research and data collection
- Phone etiquette
- Transcription
- Court filing
- Word processing
- Client communication
- File organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Legal Secretary
Travis County District Attorney’s Office
12.2024 - 06.2025
Court Clerk II
Travis County District Clerks Office
10.2022 - 12.2024
Claims Examiner I
Texas Department of Insurance
04.2021 - 10.2022
Bilingual Service Consultant
Progressive Insurance
03.2019 - 04.2021
Interviewer
Clearwater Research
05.2016 - 10.2017
Operator Specialist
Austin Resource Recovery
02.2015 - 02.2016
Criminal Justice - undefined
Austin Community College
Bachelor of Science - Criminal Justice (Law Enforcement)
Texas State University
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