Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aurora Luna

LaPorte,TX

Summary

Accomplished Mobile Mammography Coordinator/PACS Assistant at The Rose Nonprofit Organization, enhancing work environments and patient care efficiency. Demonstrated expertise in PACS administration and service provider communication, alongside a commitment to detail-oriented problem-solving. Achieved high employee satisfaction, leveraging bilingual skills and office administration to streamline patient processing and data management.

Overview

17
17
years of professional experience

Work History

Receptionist Administrator

Oasis Salon and MediSpa
07.2024 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
  • Built relationships with customers to encourage repeat business.

Mobile Mammography Coordinator/PACS Assistant (MA)

The Rose Nonprofit Organization
10.2014 - 06.2024
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Gathered all information regarding patients including images and have them prepared before sending over for doctors to read.
  • Prepared all paperwork and insurance for patients to be seen at any of our mobile locations.
  • Driven Mobile vehicle with equipment to its site destination.
  • Created new patient profiles and digitized analog film into PACS system.
  • Managed coordinators per supervisor when she was unavailable/vacation.
  • Filed and requested patients jackets with examination information.
  • Schedules appointments and helped with understanding of sponsorship and its availability.
  • Sent medical record release forms to receive prior exams for comparisons.
  • Uploaded exams done by technologist into EBM system to send to right server and purged after images were read.
  • Confirmed with patients and site facilitators for their upcoming events.
  • Contacted existing and new patients to accomplish their needs for appropriate examinations.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared initial patient charts for admission.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Built robust professional relationships with multiple organizations by maintaining communication and delivering targeted solutions to boost efficiency and minimize discrepancies.

Line Server

Luby's Cafeteria
09.2010 - 02.2011
  • Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
  • Delivered accurate orders to customers, ensuring correct portion sizes and presentation.
  • Reduced wait times for guests by efficiently assembling meal components in a timely manner.
  • Collaborated with kitchen staff to maintain proper inventory levels and minimize food waste.
  • Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Teller

Sellers Bros Food Market
05.2008 - 07.2009
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Secured regulatory compliance through detailed review and analysis of all internal and external financial transactions prior to granting approval.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

Associate of Science - Medical Radiologic Technology

San Jacinto College District
Pasadena, TX
05.2026

Medical Administrative Assistance - Medical Administration

Everest Institute- Houston Hobby
Houston
09.2014

High School Diploma -

Austin High School
Houston, TX
05.2010

Skills

  • Service Provider Communication
  • Equipment Inspections
  • Customer Service
  • Logistics Database Management
  • Bilingual
  • Detail-Oriented
  • Problem-solving abilities
  • Product Transportation
  • PACS administrator responsibilities
  • Dependability
  • Multi-tasking and negotiation
  • Medical Terminology
  • Treatment Room Preparation
  • Completing Insurance Forms
  • Microsoft Office, Outlook and Excel
  • Medical History Collection
  • Office Administration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist Administrator

Oasis Salon and MediSpa
07.2024 - Current

Mobile Mammography Coordinator/PACS Assistant (MA)

The Rose Nonprofit Organization
10.2014 - 06.2024

Line Server

Luby's Cafeteria
09.2010 - 02.2011

Teller

Sellers Bros Food Market
05.2008 - 07.2009

Associate of Science - Medical Radiologic Technology

San Jacinto College District

Medical Administrative Assistance - Medical Administration

Everest Institute- Houston Hobby

High School Diploma -

Austin High School
Aurora Luna