Edgar Jimenez
Stuart
Summary
Adaptable and motivated bilingual Spanish-English speaking professional with over 25 years of customer service experience in the hospitality and entertainment industries seeking an opportunity to utilize current skills set and leverage existing knowledge.
Overview
21
21
years of professional experience
Work History
Driver/Personal Shopper
Instacart
03.2020 - Current
- Effective utilization of mobile device applications.
- Executed efficient shopping and delivery of customer orders while ensuring adherence to specified timeframes.
- Communicated effectively with customers regarding substitutions and product availability, enhancing overall satisfaction.
- Punctual delivery of orders.
- Maintains positive relationships with store personnel by being consistently professional and friendly.
- Executed precise and timely shopping for customer orders, ensuring accuracy and quality of selections.
Host
Sonnys BBQ
11.2022 - 10.2024
- Managed guest seating arrangements to optimize flow and enhance customer experience.
- Trained new hosts on reservation systems and customer service protocols.
- Coordinated with kitchen staff to ensure timely order delivery for guests.
- Resolved guest inquiries and complaints, ensuring satisfaction during dining experience.
- Maintained cleanliness and organization of front-of-house area for optimal presentation.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Expediter/Busser/ Lead Driver
Cage Bar and Grill
02.2015 - 03.2020
- Cross trained to work in all areas of both back and front of the house operations.
- Provided exceptional customer service for phone and in-person orders.
- Executed efficient and punctual delivery of customer orders.
- Food expeditor to ensure seamless dining for guests.
- Developed skills and knowledge of operations in the restaurant by learning responsibilities of other positions.
- Promoted to lead driver with cross-training in all aspects of restaurant and customer service.
Business Owner
One World Grooves DJ Company & Service
01.2005 - Current
- President and Founder of lucrative DJ business.
- Expert level knowledge in audio, sound and hardware technology
- Customer service through scheduling and developing relationships with businesses in the community.
- Promoted services on social media and news outlets - both virtual and conventional.
- Bookkeeping and managerial skills to ensure successful business practices.
Education
GED -
Clewiston Adult
Clewiston, FL01.2002
Skills
- Computer skills
- POS
- Customer Service
- Event coordination
- Team-based problem solving
- Strong communication
- Emotional intelligence
- Bilingual/Spanish
- Conflict resolution techniques
- Djing/music production
Languages
Spanish
Native or Bilingual
Interests
DJ/sound engineering
Song writing
psychology
Spirituality
Timeline
Host
Sonnys BBQ
11.2022 - 10.2024
Driver/Personal Shopper
Instacart
03.2020 - Current
Expediter/Busser/ Lead Driver
Cage Bar and Grill
02.2015 - 03.2020
Business Owner
One World Grooves DJ Company & Service
01.2005 - Current
GED -
Clewiston Adult