Customer-focused professional skilled in effective communication with diverse populations and resolving conflicts. Collaborates efficiently with teams to achieve objectives while consistently meeting deadlines. Highly organized and reliable, with a strong work ethic. Open to relocation and authorized to work in the US.
Work History
Driver/Personal Shopper
7 Years 5 Months
Instacart | 04.2019 - Current
Managed multiple deliveries, optimizing routes for maximum efficiency and customer satisfaction.
Operated delivery vehicles safely and efficiently to ensure timely order fulfillment.
Communicated effectively with customers to resolve issues and enhance service experience.
Maintained accurate inventory of products, ensuring stock availability during deliveries.
Secratary/Buissiness Manager
5 Years 1 Month
Precision Moving & Storage | 08.2020 - 09.2025
Streamlined office procedures, improving workflow and reducing response times for customer inquiries.
Managed scheduling and communication between clients and staff to ensure efficient operations.
Developed filing system to enhance document retrieval efficiency and maintain organization within the office.
Coordinated logistics for moving projects, ensuring timely execution of services and client satisfaction.
BDC Representative
2 Months
Ramsey Chrysler Jeep Dodge Ram Alfa Romeo Fiat | 02.2022 - 04.2022
Managed appointment scheduling for service and sales departments, optimizing workflow efficiency.
Facilitated customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
Assistant Selling Manager
1 Year 5 Months
aerie by American Eagle Outfitters | 08.2018 - 01.2020
Facilitated customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
Managed appointment scheduling for service and sales departments, optimizing workflow efficiency.
Developed strong relationships with clients through effective communication and follow-up strategies.
Sales Associate
4 Years
DKNY | 08.2014 - 08.2018
Responsibilities
Assisted customers with purchases and inquiries, maintained store organization, and operated the cash register in a fast-paced environment, ensuring customer satisfaction with each visit.
Maintained store presentation, ensured customer satisfaction, and completed nightly tasks efficiently, earning recognition from management for dedication and performance.
Accomplishments
Enhanced communication skills, collaborated with team members, and organized store layout to improve customer experience while consistently setting and achieving personal goals.
Skills Used
Handled customer transactions accurately at the cash register
Assisted customers in the fitting room while maintaining organization
Helped visual team with projects
Supported stock replenishment to ensure product availability
Sales Associate
3 Months
Charlotte Russe, Inc. | 12.2015 - 03.2016
Facilitated customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
Managed appointment scheduling for service and sales departments, optimizing workflow efficiency.
Team Member
1 Year 8 Months
Subway | 07.2013 - 03.2015
Assisted customers with orders and processed transactions accurately
Prepared food items for next day service to ensure freshness
Ensured cash register was emptied and funds secured for overnight safety
Completed end-of-day procedures by closing business and engaging alarm system
Seasonal Sales Associate
3 Months
Aeropostale | 10.2014 - 01.2015
Facilitated customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
Managed appointment scheduling for service and sales departments, optimizing workflow efficiency.
Developed strong relationships with clients through effective communication and follow-up strategies.
Education
Bachelor's - Criminal Justice
Dominican College of Blauvelt | Blauvelt, NY | 05-2019
Skills
Route optimization
Order processing
Payment processing
Advanced communication service
Sales
Retail sales
Sales management
Sales leadership
Organizational expertise
POS (5 years)
Management (2 years)
Leadership
Sales
Customer education
English (10+ years)
Accomplishments
Helped build and take care of all the day to day things for a small buisiness while also marketing that company eventually generating more work for that buissiness
Certification
Driver's License, March 2021 to January 2026
Timeline
BDC Representative
Ramsey Chrysler Jeep Dodge Ram Alfa Romeo Fiat
02.2022 - 04.2022Read More
Secratary/Buissiness Manager
Precision Moving & Storage
08.2020 - 09.2025Read More
Driver/Personal Shopper
Instacart
04.2019 - CurrentRead More
Assistant Selling Manager
aerie by American Eagle Outfitters
08.2018 - 01.2020Read More
Sales Associate
Charlotte Russe, Inc.
12.2015 - 03.2016Read More
Seasonal Sales Associate
Aeropostale
10.2014 - 01.2015Read More
Sales Associate
DKNY
08.2014 - 08.2018Read More
Team Member
Subway
07.2013 - 03.2015Read More
Dominican College of Blauvelt
Bachelor's from Criminal Justice
Read More
Personal Information
Work Permit: Authorized to work in the US for any employer