Edna Cesena
Redmond,WA
Summary
Dynamic professional with extensive experience at Sephora and a proven track record in customer service and sales techniques. Expert in product selection and inventory management, consistently enhancing customer satisfaction and driving sales. Recognized for optimizing operations and delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Personal Shopper/Delivery Driver
Instacart
Redmond, Washington
02.2020 - Current
- Independently fulfill and deliver groceries, ensuring accuracy and timely delivery
- Provide excellent customer service, resolving issues quickly to maintain hight ratings
- Managed multiple deliveries daily, optimizing routes for efficiency
- Selected high-quality products while ensuring freshness and availability.
Return Processing Associate
Amazon
Redmond, Washington
10.2023 - 02.2025
- Processed returned merchandise to ensure accurate inventory management.
- Inspected items for damage and confirmed return eligibility per company guidelines.
- Maintained organized storage areas for returned products and packaging materials.
- Utilized inventory management systems to update product status efficiently.
- Trained new associates on return procedures and safety protocols effectively.
Beauty Advisor
Sephora
Tukwila, Washington
05.2019 - 02.2025
- Advised customers on skincare products and makeup techniques.
- Demonstrated product application to enhance customer experience.
- Maintained product displays to ensure visual appeal and organization.
- Assisted in inventory management by restocking shelves and tracking supplies.
- Educated clients on beauty trends and new product launches.
- Provided personalized consultations to address individual beauty needs.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Key Holder/ Manager
DSW
Redmond, Washington
09.2022 - 06.2023
- Supervised daily operations and ensured compliance with company policies.
- Managed inventory levels and organized product displays for optimal presentation.
- Trained new staff on customer service standards and operational procedures.
- Coordinated with team members to maintain a clean and organized store environment.
- Performed opening and closing duties such as counting money, checking registers for accuracy, setting alarms and locking doors.
Specialty Artist
MAC Cosmetics
Covington, Washington
04.2017 - 10.2017
- Collaborated with team to enhance product presentations and marketing materials.
- Provided expert consultations on makeup application techniques and product selection.
- Assisted in organizing promotional events and product launches for brand visibility.
- Maintained inventory of cosmetics and supplies for efficient operations.
- Engaged customers by demonstrating products and sharing beauty tips.
- Researched industry trends to incorporate into creative makeup strategies.
Education
GED -
Pierce College Fort Steilacoom
Lakewood, WA04-2011
Skills
- Product selection
- Route optimization
- Inventory management
- Customer service
- Sales techniques
- Visual merchandising
Languages
Spanish
Native/ Bilingual
Timeline
Return Processing Associate
Amazon
10.2023 - 02.2025
Key Holder/ Manager
DSW
09.2022 - 06.2023
Personal Shopper/Delivery Driver
Instacart
02.2020 - Current
Beauty Advisor
Sephora
05.2019 - 02.2025
Specialty Artist
MAC Cosmetics
04.2017 - 10.2017
GED -
Pierce College Fort Steilacoom
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