Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Edgar Landeros

Phoenix,AZ

Summary

Dynamic professional with a proven track record in sales forecasting and team leadership, demonstrated at Consumer Cellular, Footlocker and other leading companies. Excelled in enhancing employee performance and customer satisfaction, achieving notable sales growth. Skilled in conflict resolution and proficient in typing 42 WPM, adept at driving operational excellence and fostering team development.

Overview

7
7
years of professional experience

Work History

HVAC Installer

ACLAND
Phoenix, AZ
02.2023 - Current
  • Install AC units:
  • Split unit systems in closets and attics
  • Package units on roofs
  • Mini split units on walls
  • All require heavy lifting and uncomfortable positioning for hours at a time
  • Some service repairs and yearly service/ checkups also handled in this position

Server/Bartender

Olive Garden
Goodyear, AZ
11.2022 - 04.2023
  • Serve and provide over exceeding customer service to guests in the restaurant
  • Provide necessary items such as drinks and appetizers in moments notice before meals come out
  • Handle 3-4 tables with variety of group sizes at the same time
  • Open and close bill of service
  • Not be in works about bad tipping because I need to provide excellent service to all guests I'm providing service to (never got tipped bad)

Warehouse Order Picker

Windigo Logistics
Phoenix, AZ
08.2022 - 02.2023
  • Drive the electric pallet jack safely and efficiently.
  • Lift items weighing 30+ lbs with ease and quickness to meet the necessary time.
  • Able to work fast enough to increase the pay rate by finishing orders under the average time.
  • Utilized hand-held scanners to locate and pick orders from shelves
  • Build up to 3, 7-9ft tall pallet orders organized with no tilting to ensure safe transportation and delivery per order

Assistant Manager/Sales Associate

Foot Locker
Phoenix, AZ
09.2019 - 07.2022
  • Assistant Manager
  • Lead Team on sales floor
  • Deliver mile high customer service, including in store phone calls
  • Sell our brand and product
  • Build loyalty and personal connections
  • Handle and resolve customer issues
  • In charge of cash handling and balancing drawers
  • Strive to meet and beat daily, weekly, monthly, and yearly Productivity numbers
  • Promoted to Assistant Store Manager within 1 month
  • Managed opening and closing shifts
  • Supervise employees ( Up to teams of 8)
  • Rearranged and detailed store merchandise according to company standards

Customer Service Representative

Consumer Cellular
Phoenix, AZ
02.2020 - 05.2020
  • Consumer Cellular is a wireless phone service company in which I assist customers, through inbound calls, in finding a phone plan that works best for their unique usage.
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations (for example, account closures due to customers passing away; CC services were discounted and partnered with AARP members).

Production Manager

Chick-fil-A
Phoenix, AZ
11.2017 - 07.2019
  • Learned how to have great customer service and how to give customers mile high Customer service
  • Lead and ensure the kitchen side runs smooth and serving food as best we could. This includes keeping the food fresh within our hold time, maintaining our workplace clean, ensure team follows company policy
  • Other responsibilities include making the work schedule, handling food safety problems, fixing broken equipment or calling maintenance to resolve problem
  • Conducted interviews with potential new hires and made recommendations to higher managers
  • Conferred with employees to discuss complaints and resolve issues
  • Ensured all employees are trained and ready for adequate performances
  • Identified tasks and delegated work
  • Inspected finish products to ensure level of quality is maintained
  • Kept records of inventory and placed orders to replenish stock

Education

High School Diploma -

Glendale Community College
Glendale, AZ

Skills

  • Sales monitoring
  • Sales reporting
  • Sales forecasting
  • Employee performance evaluations
  • Retail operations
  • Team leadership
  • Conflict resolution
  • Money handling
  • Task delegation
  • Account updating
  • Product knowledge
  • Professional telephone demeanor
  • Typing 42 WPM

Affiliations

YoungLife Leader Volunteer:

- Volunteer spare time to YoungLife nonprofit organization

- Be an example for HS students and lead them down a good/ smart path in life

-Introduce adolescents to getting to know Jesus and possibly setting them up for a personal relationship with God

Timeline

HVAC Installer

ACLAND
02.2023 - Current

Server/Bartender

Olive Garden
11.2022 - 04.2023

Warehouse Order Picker

Windigo Logistics
08.2022 - 02.2023

Customer Service Representative

Consumer Cellular
02.2020 - 05.2020

Assistant Manager/Sales Associate

Foot Locker
09.2019 - 07.2022

Production Manager

Chick-fil-A
11.2017 - 07.2019

High School Diploma -

Glendale Community College

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Edgar Landeros