Edgar Leal
Passaic,NJ
Summary
Dynamic server with an excelling in customer service and POS operation. Recognized for enhancing guest experiences through menu expertise and effective order management. Passionate about delivering exceptional dining experiences while maintaining a clean and organized environment. Committed to fostering customer satisfaction and team collaboration.
Overview
8
8
years of professional experience
Work History
Server
Woodstone bar and grill
Rochelle Park, NJ
03.2023 - 03.2025
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided excellent customer service to ensure satisfaction.
- Presented menus and answered questions regarding items.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
El Asadero Mexican Grill
Server Bartender
Rochelle Park, New Jersey
09.2020 - 03.2023
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Catering Server
Il Villagio Pizzaria & Ristorante
Carlstadt, New Jersey
08.2019 - 06.2021
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Totaled checks and used cash register to accept payment for services.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Assisted other servers in carrying trays of food from kitchen to dining area.
Server
Tony’s bagel
Paterson, New Jersey
03.2017 - 10.2019
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Presented menus and answered questions regarding items.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Passaic High School
Passaic, NJ06-2010
Skills
- Customer service
- POS operation
- Menu knowledge
- Order management
- Beverage service
- Cleaning routines
- Food safety
- Guest seating
- Hostess support
- Multitasking and organization
Timeline
Server
Woodstone bar and grill
03.2023 - 03.2025
El Asadero Mexican Grill
Server Bartender
09.2020 - 03.2023
Catering Server
Il Villagio Pizzaria & Ristorante
08.2019 - 06.2021
Server
Tony’s bagel
03.2017 - 10.2019
High School Diploma -
Passaic High School