Edgar Llanas
Edinburg,TX
Summary
Customer Service Representative bringing merit skills acquired from previous jobs and education such as oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty to obtain the best results for Charter Spectrum.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
11.2022 - Current
- Created/Modified Mobile Billing Guide to help agents have access to tools faster to provide a better service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- 2nd Quarter Keys to Success - Silver (2023)
- 3rd Quarter All Star Selection (2023)
- Progress Partner for Account Management transition class
- Progress Partner for Mobile Billing New Hires Class 9/1
- Member of RGV Boots on The Ground
- McAdemy Class of 2023
Accounting Specialist
Greater State Bank
08.2019 - 01.2022
- Responsible for preparing accounts, budgeting, and managing financial information.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Input financial data and produced reports using Microsoft Excel.
- Contacted customers to immediately find resolutions for escalated issues.
Education
BBA - Business Management
The University of Texas Rio Grande Valley
Edinburg, TX05.2022
Bachelor of Science - Business Administration
South Texas College
Mcallen, TX04.2020
Skills
- Data Entry
- Communications
- Leadership
- Active Listening
- Customer Service
- Microsoft Products
- Conflict Mediation
- Account Updating
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Charter Spectrum
11.2022 - Current
Accounting Specialist
Greater State Bank
08.2019 - 01.2022
BBA - Business Management
The University of Texas Rio Grande Valley
Bachelor of Science - Business Administration
South Texas College
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