Edgar Lozano
Summary
Offering strong foundation in communication and interpersonal skills, with genuine interest in customer satisfaction and problem-solving. Brings commitment to learning and adaptability, quickly grasping new concepts and systems. Ready to use and develop exceptional listening and conflict resolution skills in Customer Service Specialist role.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
The Fiddlin' Pig
05.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Infantryman
United States Army
08.2018 - 12.2020
- Managed weapons systems and equipment proficiently, ensuring operational readiness at all times.
- Conducted security patrols to maintain situational awareness, resulting in reduced risks to fellow soldiers.
- Enhanced team efficiency by conducting regular training sessions and drills for Airborne Infantry tasks.
- Ensured personnel safety by strictly adhering to standard operating procedures during airborne operations.
- Reacted quickly under pressure, making sound decisions that contributed to successful outcomes in time-sensitive scenarios.
Education
No Degree - Science of Physiology
Grand Canyon University
Phoenix, AZNo Degree - Welding
Vocational Training Institute
Phoenix, AZ01-2024
No Degree - Fire Science
Killeen Fire Academy
Killeen, TX05-2022
High School Diploma -
Akins High School
Austin, TX01-2013
Skills
- Customer service
- Problem resolution
- Tactical leadership
- Small unit tactics
- Weapons proficiency
- Time management
- Attention to detail
- Problem-solving
- Decision-making
- First aid certified
- Stress tolerance and resilience
- Leadership and supervision
- Torch cutting
- Grinding and finishing
- Stick welding
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Specialist
The Fiddlin' Pig
05.2024 - Current
Infantryman
United States Army
08.2018 - 12.2020
No Degree - Science of Physiology
Grand Canyon University
No Degree - Welding
Vocational Training Institute
No Degree - Fire Science
Killeen Fire Academy
High School Diploma -
Akins High School
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