Edgar Marrero Martinez
Milford,PA
Summary
Results-driven professional with years of experience in achieving team performance and customer service goals. Committed to enhancing productivity through collaboration and process optimization. Decisive leader with strong planning and organizational abilities, ready to tackle new challenges and deliver impactful results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Panera bread
Chester, New Jersey
09.2025 - Current
- Managed daily operations to drive team efficiency and elevate customer satisfaction.
- Trained and supervised staff on food preparation and safety standards.
- Resolved customer complaints promptly to improve overall dining experience.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Monitored cleanliness and organization of the restaurant environment consistently.
- Collaborated with team members to uphold brand standards and values daily.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Team Lead
Panera Bread
Newton, New Jersey
11.2022 - 09.2025
- Led team members, ensuring timely completion of tasks to maintain high standards.
- Motivated team members to enhance customer satisfaction and loyalty, supporting retention and growth.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Facilitated open communication among team members to improve collaboration and resolve conflicts.
- Trained new team members on product knowledge and customer service standards.
- Instructed new staff on essential processes and procedures to ensure effective onboarding.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Overnight Stocker
Walmart
Newton, New Jersey
05.2025 - 06.2025
- Received and stocked merchandise promptly, maintaining inventory flow and shelf readiness.
- Stocked shelves with merchandise, enhancing product visibility and accessibility.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Organized shelves, racks, and bins, promoting efficient shopping experience for customers.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Maintained cleanliness of sales floor by promptly removing boxes and trash, enhancing the customer experience.
- Ensured compliance with company policies during nightly operations.
Education
High School Diploma -
Newton High School
Newton, NJ06-2024
Skills
- Operational strategy
- Resource allocation
- Performance management
- Team leadership
- Problem solving
- Microsoft Excel
- Microsoft Word
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Certification
ServSafe
Timeline
Manager
Panera bread
09.2025 - Current
Overnight Stocker
Walmart
05.2025 - 06.2025
Team Lead
Panera Bread
11.2022 - 09.2025
High School Diploma -
Newton High School