Quynh Phan
Garland,TX
Summary
Results-driven manager skilled in team leadership, inventory management, and sales strategy. Proven track record in staff training and developing promotional strategies to enhance customer engagement.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Manager
Boba Heaven
Mesquite, Texas
07.2024 - Current
- Developed promotional strategies to enhance customer engagement and increase sales.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed inventory levels and ordered supplies to ensure product availability.
- Maintained equipment functionality through regular maintenance checks and troubleshooting.
Manager
Boba Heaven
Garland, Texas
02.2019 - 07.2024
- Analyzed business performance data to forecast results, informing strategic decisions for upper management.
- Provided leadership and mentoring to newly hired employees, enhancing their understanding of various company programs.
- Remained calm and professional in stressful circumstances, successfully diffusing tense situations and maintaining team morale.
Server/Line Cook
Pho Bac
Richardson, Texas
03.2019 - 12.2023
- Delivered accurate, timely service for guest food and beverage orders, enhancing overall dining experience.
- Prepared cooked dishes in adherence to kitchen standards, ensuring quality and presentation met customer expectations.
- Trained new servers on restaurant procedures and service expectations, fostering team consistency and customer satisfaction.
- Processed cash payments and completed transactions accurately.
Baker/Lead Cake and Pastry Decorator
85 Degree Bakery
Frisco, TX
03.2022 - 10.2022
- Decorated cakes with icing, sprinkles and other edible decorations.
- Baked fresh bread and pastries for cafes and restaurants.
- Followed recipes accurately to ensure standard flavor profiles and textures.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Packaged finished products into boxes or containers for delivery or sale in store.
Education
Associate of Arts - Culinary
Dallas College
Dallas, TX09-2026
Skills
- Promotional strategies
- Sales strategy
- Operational strategy
- Inventory management
- Culinary management
- Team leadership
- Staff training
- Time management
- Goal-oriented leadership
Languages
Vietnamese
Native/ Bilingual
English
Professional
Affiliations
- Used to be in warehouse, freeze, outdoor working 14hours per day (hard working)
Be teaching 5 grades at a math tutoring (patience)
Be an eyelashes artist for 4 years (details)
Have one business still running in Vietnam
Hobby: Love primitive skills, and forensic
Timeline
Manager
Boba Heaven
07.2024 - Current
Baker/Lead Cake and Pastry Decorator
85 Degree Bakery
03.2022 - 10.2022
Server/Line Cook
Pho Bac
03.2019 - 12.2023
Manager
Boba Heaven
02.2019 - 07.2024
Associate of Arts - Culinary
Dallas College