Jenny Daza
Daytona Beach
Summary
Results-driven manager with expertise in inventory management, team collaboration, and health and safety compliance. Proven track record in enhancing customer service standards and implementing effective promotional strategies.
Overview
16
16
years of professional experience
Work History
Manager
Anejo Mexican Restaurant
Daytona Beach
12.2021 - 12.2025
- Managed daily operations and staff scheduling for a busy Mexican restaurant.
- Oversaw inventory management and ensured proper stock levels for kitchen supplies.
- Trained new employees on customer service standards and restaurant procedures.
- Coordinated with kitchen staff to maintain food quality and presentation standards.
- Implemented health and safety protocols to ensure compliance with regulations.
- Conducted regular team meetings to communicate goals and updates effectively.
- Resolved customer complaints promptly to enhance dining experience satisfaction.
- Developed promotional strategies to boost customer engagement and restaurant visibility.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
Marketing Analyst
Coca-Cola
Bogota Colombia
01.2016 - 08.2016
- Analyzed market trends to support strategic decision-making initiatives.
- Collaborated with cross-functional teams to develop effective marketing campaigns.
- Conducted competitive analysis to identify opportunities for brand positioning.
- Utilized data analytics tools to evaluate campaign performance and consumer behavior.
- Created reports summarizing market insights for senior management review.
- Assisted in budget planning and allocation for marketing projects.
Costumer Service
3M Company
Bogota Colombia
03.2010 - 04.2015
- Greeted clients and provided exceptional customer service.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Provided customer service by answering inquiries from customers.
- Monitored customer service calls and emails to identify areas of improvement in customer service processes.
- Handled escalated customer service matters professionally.
- Provided customer service support related to mailing services.
Education
International Business Management
Universidad Santo Tomas
Colombia10-2016
Skills
- Inventory management
- Staff scheduling
- Customer service standards
- Health and safety compliance
- Promotional strategies
- Market analysis
- Team collaboration
- Effective communication
- Verbal and written communication
- Marketing
Timeline
Manager
Anejo Mexican Restaurant
12.2021 - 12.2025
Marketing Analyst
Coca-Cola
01.2016 - 08.2016
Costumer Service
3M Company
03.2010 - 04.2015
International Business Management
Universidad Santo Tomas