Kassidy Ettleman
Sonic
Colorado Springs,CO
1
Language
4
years of professional experience
Detail-oriented professional with experience in administrative support, team coordination, and customer service. Strong communication and scheduling skills, capable of managing responsibilities in fast-paced environments. Seeking an office-based role offering growth opportunities, with a strong work ethic and a commitment to continuous learning.
Work History
Manager
2 Years 5 Months- Coordinated multi-person team, managing daily operations, scheduling, and task delegation to ensure smooth workflow
- Handled cash reconciliation and documentation, completing end-of-day reporting accurately and efficiently
- Maintained organized workflows during high-volume periods
- Trained new employees, reinforcing procedural compliance and enhancing team readiness
- Handled cash reconciliation, documentation, and end-of-day reporting
- Oversaw daily operations, ensuring efficiency and adherence to company standards.
- Implemented process improvements, enhancing workflow and reducing operational bottlenecks.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Developed staff schedules to optimize labor resources while meeting customer demand.
- Collaborated with cross-functional teams to enhance overall service delivery and customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service
2 Years- Delivered front-desk customer support, enhancing visitor experience in a busy recreational facility
- Provided front-desk customer support in a busy recreational facility
- Responded to customer inquiries and resolved issues promptly, improving customer satisfaction
- Maintained organized work areas and followed operational procedures
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Exceeded sales goals by [Number]% utilizing exemplary customer service skills.
- Boosted resident retention rates through personalized attention and excellent customer service.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assessed and resolved customer service problems and executed solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
Education
High School Diploma
Skills
Staff management
Team leadership
Task delegation
Scheduling & Time Management
Shift scheduling
Strategic planning
Customer support
Documentation skills
Time optimization
Customer relations
Conflict resolution
Sales techniques
Business development
Financial management
Goal development
Data Entry & Cash Reconciliation
Goal setting
Cross-functional teamwork
Professional communication
Verbal communication
Problem-solving skills
Sales strategies
Issue mediation
Schedule preparation
Operational strategy
Negotiation
Operational efficiency
Performance metrics
Budget management
Cost analysis
Languages
English
Native or Bilingual
Timeline
Manager
Sonic
03.2024 - 08.2026Read More
Customer Service
Skate City
03.2022 - 03.2024Read More
Achieve Online
High School Diploma
Read More