Edgar Martinez
Yakima,WA
Summary
Dedicated Commercial Service Technician with expertise in customer service, problem-solving, and mechanical tools. Proven ability to enhance service efficiency and train junior technicians, ensuring reliability and teamwork in high-pressure environment, with solid foundation in tire installation, repair, and maintenance. Known for reliability and adaptability in diverse work environments, contributing to effective team collaboration and achieving consistent results. Skills include tire rotation, alignment, and balancing, combined with strong work ethic and attention to safety protocols.
Overview
7
7
years of professional experience
Work History
Commercial Service Technician
Commercial Tire
Yakima, WA
05.2022 - 01.2026
- Diagnosed and repaired commercial vehicle tires using advanced diagnostic tools and equipment.
- Executed routine maintenance checks to ensure optimal tire performance and longevity.
- Trained junior technicians on best practices for tire installation and repair procedures.
- Enhanced service efficiency by implementing streamlined workflows for tire servicing operations.
- Assisted in resolving customer inquiries and complaints, fostering positive client relationships through effective communication.
- Conducted safety inspections of tools and equipment, promoting a culture of workplace safety among staff members.
- Performed tire installations and repairs with precision and attention to detail.
- Conducted thorough inspections of tires for wear, damage, and proper inflation.
- Operated specialized tire mounting and balancing equipment efficiently.
- Managed inventory of tires and tools, ensuring availability and organization for operational efficiency.
- Enhanced customer satisfaction by providing efficient tire installation and repair services.
- Streamlined service processes by maintaining a clean, organized, and well-stocked work environment.
- Ensured accurate billing information for clients by maintaining thorough records of all completed work orders.
- Served as a mentor and resource for junior technicians, helping to improve their skills and confidence in performing essential tasks.
- Performed balancing, rotation services, resulting in improved vehicle performance for clients.
- Demonstrated strong problem-solving skills when faced with complex or unusual tire-related issues requiring creative solutions.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Responded to emergency roadside calls for semi-trucks and commercial vehicles
- Performed on-site tire repair and replacement for heavy duty truck tires
- Managed multiple service calls while meeting response time expectations
- Operated service truck and handled roadside work in high-traffic and hazardous conditions
- Worked in all weather conditions
Starbucks Barista
Safeway
Yakima, WA
06.2021 - 05.2022
- Prepared high-quality coffee beverages in accordance with customer preferences and company standards.
- Maintained cleanliness and organization of the coffee station and surrounding area to enhance customer experience.
- Trained new baristas on equipment operation, beverage preparation, and safety protocols to ensure team efficiency.
- Managed inventory levels for coffee supplies, ensuring timely restocking to meet customer demand.
- Developed rapport with customers, providing personalized service and fostering a welcoming atmosphere.
- Monitored equipment performance, troubleshooting issues promptly to minimize downtime during peak hours.
- Implemented promotional strategies for new beverages, increasing customer engagement and sales opportunities.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
Sandwich Artist
Subway
Yakima, WA
12.2018 - 05.2021
- Crafted sandwiches to customer specifications, ensuring quality and presentation standards.
- Conducted regular quality checks for ingredients, maintaining high standard of products offered.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Trained new staff on food preparation techniques and customer service protocols.
- Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
- Monitored inventory levels, assisting in stock management to minimize waste and ensure availability.
- Assisted in maintaining equipment functionality through regular cleaning and basic maintenance tasks.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
Education
Business Fundementals Certificate - Business Administration And Management
UW Foster School of Business
Yakima, WA05-2025
High School Diploma -
Ceres High School
Ceres, CA06-2017
Skills
- Customer service
- Mechanical tools
- Work with minimal supervision
- Flexible and adaptable
- Punctual and reliable
- Problem and issue resolution
- Installation and repair
- Valid Driver's license
- Heavy lifting
- Hand tools
- Problem-solving
- Team player
Languages
Spanish
English
Timeline
Commercial Service Technician
Commercial Tire
05.2022 - 01.2026
Starbucks Barista
Safeway
06.2021 - 05.2022
Sandwich Artist
Subway
12.2018 - 05.2021
Business Fundementals Certificate - Business Administration And Management
UW Foster School of Business
High School Diploma -
Ceres High School